Rania Alkatiri
Reservoir,VIC
Summary
Dynamic and results-driven Head Waiter with extensive experience at Al Jazeerah Restaurant, excelling in guest relations management and high-volume dining. Proven ability to enhance customer satisfaction through effective complaint handling and menu presentation, ensuring a memorable dining experience while adhering to hygiene standards.
Hospitality professional with proven track record in high-end dining environments, ensuring exceptional guest experiences through meticulous attention to service details. Highly reliable and adaptable, fostering collaborative team atmosphere focused on achieving superior dining service. Adept in conflict resolution and staff training to maintain service excellence.
Overview
7
7
years of professional experience
Work History
Head Waiter/Waitress
Al Jazeerah Restaurant and Function Hall
03.2017 - 02.2018
- Supervised dining room operations to ensure excellent customer service and efficient workflow.
- Trained and mentored junior waitstaff on service standards and menu knowledge.
- Coordinated with kitchen staff to facilitate timely food delivery and special requests.
- Managed reservations and seating arrangements to optimize guest experience during peak hours.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Training in Food and Beverages Product
Sheraton Media Hotel and Towers Jakarta
07.2011 - 12.2011
- Provided exceptional customer service by efficiently taking and processing orders.
- Greeted guests warmly to foster welcoming environment.
- Adhered to health and safety standards while handling food and beverages.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Education
Associate's Degree -
AKPAR Pertiwi
Jakarta, INDONESIA04-2013
Skills
- Menu memorization
- High volume dining
- Guest relations management
- Menu presentation
- Table setting
- Complaint handling
- Safe food handling
- Hygiene standards
Languages
English
Limited Working
Indonesian
Native or Bilingual
Timeline
Head Waiter/Waitress
Al Jazeerah Restaurant and Function Hall
03.2017 - 02.2018
Training in Food and Beverages Product
Sheraton Media Hotel and Towers Jakarta
07.2011 - 12.2011
Associate's Degree -
AKPAR Pertiwi