Rania Challis
Perth,WA
Summary
Highly proactive professional with over 20 years of experience in business and team leadership in the hospitality industry.
Background includes sales, management and customer service.
Exceptional customer and team relationships, establishes rapport and provides exceptional service to meet highest standards.
Assesses and adapts to current practices to complete tasks professionally and more efficiently while motivating teams to sustain exceptional levels of performance and customer service.
Strong organisation skills.
Having owned and managed businesses and staff, has a diverse and large range of skills.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Valentino's Restaurant
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Maitre D'
Zafferano Restaurant
01.2020 - 12.2023
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Trained, coached and evaluated team members to raise performance to company standard.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Created a warm and welcoming environment for guests through personal services and amenities and followed up throughout meal to reinforce positive experience.
Owner and Operator
Bacetto Café
01.2016 - 11.2019
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Manager and Maitre D'
Coco's Restaurant
01.2013 - 12.2013
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Trained new hosts on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained, coached and evaluated team to raise performance to 5 star restaurant standard.
Education
High School Diploma -
City Beach Senior High School
Perth, WASkills
- Business Management
- Staff Management and Training
- Customer Service
- Relationship Building
- Operations Management
- Recruitment and Employee Retention
- Team Management and Collaboration
- Supervisory Skills
- Organization and Prioritization
- Reliable and Responsible
- Integrity and Work Ethic
- Account Management Systems
references
Ian Love, Owner, Coco's Restaurant, 0416 050 000
On Request
Timeline
Maitre D'
Zafferano Restaurant
01.2020 - 12.2023
Owner and Operator
Bacetto Café
01.2016 - 11.2019
Manager and Maitre D'
Coco's Restaurant
01.2013 - 12.2013
Restaurant Manager
Valentino's Restaurant
High School Diploma -
City Beach Senior High School
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