Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rania Hanna

Sydney,NSW

Summary

Seasoned Support Worker and Coordinator with a proven track record at The Trust of Family Care Australia, adept in crisis management and mental health assistance. Spearheaded innovative NDIS plan implementations, enhancing client independence and well-being. Renowned for exceptional team leadership and client advocacy, ensuring comprehensive support and goal achievement specializing in situational assessments, conflict resolution and effective communication.

Overview

21
21
years of professional experience

Work History

SUPPORT COORDINATOR FCA

THE TRUST OF FAMILY CARE AUSTRALIA
Sydney, New South Wales
04.2022 - Current
  • Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
  • Volunteer work in communities and churches (St Charbel – St Nicolas- Salvation army)
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Assisted clients with personal care, such as showering and dressing.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Supported clients to access education, training or employment opportunities.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Coordinated with external agencies to access additional services and resources for clients.

Disability Support Worker

THE TRUST OF FAMILY CARE AUSTRALIA
Sydney
04.2022 - Current
  • Supported the development of NDIS (National disabilities Insurance Scheme) plans that will enable the attainment of personal objectives and goals
  • Ensuring that approved plans are implemented, and participants are connected with appropriate services
  • Monitored participant’s plans and budgets
  • Built good working professional relationships with NDIA staff
  • Worked within a diverse team and participate in regular team meetings
  • Maintained workload calendar and time management strategies are in place to ensure tasks recompleted within timeframes
  • Provided advice, information, and support for people with disability to exercise choice and control over the services they use
  • Reviewed plans as required due to the passing of time or changing circumstances
  • Ensured that contractual and organisational KPI’s are met
  • Built knowledge and provide information to mainstream and community services on disability
  • Analyzed financial activities of department to share budgetary input with managers.
  • Developed and maintained relationships with external service providers.
  • Assisted clients in accessing and utilizing community resources to meet their needs.
  • Participated in staff meetings, trainings, conferences. related to job duties and expectations.
  • Managed caseloads consisting of up to 20-25 individuals at any given time.
  • Served as a liaison between families, caregivers and internal, external service providers.
  • Ensured compliance with all applicable federal, state, local laws and regulations governing human services delivery systems.
  • Composed and edited complex and sensitive correspondence, reports and documents.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.

Community Child Care Worker

DOVE COTTAGE CENTRE (UNITING CARE)
Sydney
06.2003 - 06.2014
  • Educated families about the patient's condition and provided support during difficult times.
  • Scheduled field trips for the purpose of providing experiential learning opportunities for the kids.
  • Observed hygiene practices among staff members as well as children in order to maintain a healthy environment.
  • Participated in team meetings to discuss best practices for providing quality care.
  • Provided assistance with meal preparation, feeding, cleaning up after meals, changing diapers.
  • Instructed children on proper hand washing techniques before eating or playing outside.
  • Engaged in storytelling sessions with the kids to help foster language development skills.
  • Interacted positively with parents and guardians while providing information about available resources within the community.
  • Implemented behavior management strategies designed to promote positive behaviors among children.
  • Assisted teachers in preparing lesson plans based on curriculum objectives set out by governing bodies.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Maintained daily records of activities, behaviors, meals, and naps.
  • Assisted children in development of social, communication and problem-solving skills.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Monitored changes in client behavior and reported any concerns to nursing staff.
  • Prepared meals according to dietary needs of individuals served.
  • Provided emotional support for terminally ill patients and their families.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Organized paperwork related to patient treatments and maintained accurate records.
  • Built strong and trusting rapport with clients and loved ones.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Followed care plan and directions to administer medications.
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained detailed records of services performed on clients.
  • Contributed to case reviews of client status and progress.
  • Instructed family members on how to provide bedside care.
  • Assisted in the implementation of daily educational activities for children aged 3-5 years old.
  • Provided emotional support and guidance to children, families and colleagues.
  • Organized playtime activities to encourage physical development, such as outdoor games and arts and crafts.
  • Conducted regular assessments of each child's progress and reported back to parents and guardians.
  • Maintained up-to-date records of each child's development, including health checkups, immunizations and allergies.
  • Communicated regularly with parents and guardians regarding their child's progress and any concerns or issues that may arise.
  • Ensured compliance with local regulations related to childcare services.

Education

Diploma - community Services Children’s Services

Bankstown institute of Tafe
Bankstown
12.2002

Secondary School - English, Maths, Religion, Hospitality, Business Studies, Life Management, Work Studies, Office Skills

Mount Saint Joseph Secondary School
12.2000

Primary School education -

ST Brendan’s Catholic School
Bankstown
12.1994

Skills

  • Mental health assistance
  • Crisis management
  • Conflict resolution
  • Emotional support
  • Troubleshooting
  • Behavioral support
  • Treatment plans
  • Family service plans
  • Ongoing client support
  • Program follow-up and assessment
  • Community liaison
  • Notetaking and documentation
  • Individualized service plans
  • Record preparation
  • Client advocacy
  • Detail orientation
  • Accurate recordkeeping
  • Team leadership
  • Goal setting

References

References to be provided upon request.

Timeline

SUPPORT COORDINATOR FCA

THE TRUST OF FAMILY CARE AUSTRALIA
04.2022 - Current

Disability Support Worker

THE TRUST OF FAMILY CARE AUSTRALIA
04.2022 - Current

Community Child Care Worker

DOVE COTTAGE CENTRE (UNITING CARE)
06.2003 - 06.2014

Diploma - community Services Children’s Services

Bankstown institute of Tafe

Secondary School - English, Maths, Religion, Hospitality, Business Studies, Life Management, Work Studies, Office Skills

Mount Saint Joseph Secondary School

Primary School education -

ST Brendan’s Catholic School

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