RANIE NILESHNI SHANKAR
Saint Marys,NSW
Summary
Reliable professional with a background in cleaning, retail customer service, and warehousing. Known for high productivity and efficiency in completing tasks, ensuring optimal cleanliness and functionality. Skilled in operating pressure washers, understanding of chemical cleaning agents, and adhering to safety protocols. Excel in time management, adaptability, and customer service, contributing to positive outcomes in fast-paced environments. I am a highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer service
ATLANTIC SEAFOODS
11.2014 - 02.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face.
- Managed inventory and supplies to ensure materials were available when needed.
- Processed customer transactions efficiently using point-of-sale systems
- Maintained accurate cash drawer and balanced registers at shift end
- Handled returns and exchanges according to store policies
- Stocked merchandise and organized displays for optimal visibility
- Trained new cashiers on procedures and customer service standards
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Built and maintained productive relationships with employees.
Retail Cleaner
Glad Group Services
Sydney, nsw
11.2021 - 07.2024
- Cleaned and sanitized various surfaces to maintain a hygienic environment.
- Utilized cleaning equipment and supplies to perform routine cleaning tasks.
- Followed safety protocols while handling cleaning chemicals and tools.
- Organized cleaning supplies and equipment for efficient access during shifts.
- Disposed of waste materials in accordance with environmental regulations.
- Reported maintenance issues to ensure timely repairs and upkeep of facilities.
- Collaborated with team members to complete cleaning assignments efficiently.
- Maintained inventory of cleaning supplies for effective stock management.
- Empty trash cans and replace liners.
- Assist with special projects or tasks as assigned by supervisor.
- Clean and sanitize restrooms, including toilets, sinks and mirrors.
- Follow established protocols for disposal of hazardous materials.
- Maintain a safe work environment by adhering to safety policies and procedures.
- Ensure compliance with applicable laws regarding health and safety regulations.
- Use appropriate cleaning chemicals according to instructions.
- Maintain inventory of cleaning supplies and order more when needed.
- Report any maintenance issues to supervisor immediately.
- Organize items in the storeroom for easy access when needed.
- Ensure that all equipment is used correctly and safely.
- Attend regular training sessions related to job duties and responsibilities.
- Sweep, mop and vacuum floors in all areas of the building.
- Provide excellent customer service when interacting with clients or customers.
- Perform general cleaning duties as assigned by supervisor.
- Scrub walls to remove dirt or stains if necessary.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Emptied wastebaskets and replaced liners.
- Followed company uniform, performance and security policies with every job.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Pick/Packer Associate
Sony DADC
Erskine Park, NSW
02.2020 - 10.2021
- Packaged products accurately for shipping and distribution.
- Operated packaging machinery to ensure efficient workflow.
- Inspected items for quality and compliance before packing.
- Maintained clean and organized workstations throughout shifts.
- Collaborated with team members to meet daily production goals.
- Followed safety protocols to minimize workplace hazards.
- Assisted in inventory management by labeling and sorting materials.
- Communicated effectively with supervisors regarding packaging issues.
- Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
- Ensured that all products were properly packaged before being shipped out of the facility.
- Labeled packages with shipping information such as address labels or colored stickers.
- Checked for damaged goods and recorded discrepancies on appropriate paperwork.
- Responded quickly to any changes in production schedules or requests from supervisors.
- Prepared orders for shipment by selecting proper containers and packing material.
- Stacked boxes onto pallets in an orderly fashion to ensure stability during transport.
- Organized packages according to size, weight, destination, or type of product using hand-held scanners.
- Transported finished goods from production area to loading dock for shipment.
- Trained new employees on proper techniques for packaging, equipment operation and inventory management.
- Loaded and unloaded items from machines, carts and dollies.
Education
Community health worker certificate -
01.2009
Elvinos Typing School -
Elvinos Typing School
Suva, Fiji Islands01.1990
Fiji School Leaving Certificate - English, Mathematics, Food & Nutrition, Biology & Chemistry
MGM HIGH SCHOOL
Fiji Islands01.1988
Skills
- Cleaning techniques and sanitation procedures
- Safety protocols
- Inventory management
- Customer relationship management
- Time management
- Team collaboration
- Effective communication
- Employee training
- Attention to detail
- Organized work environment
- Equipment operation
References
References available upon request.
Timeline
Retail Cleaner
Glad Group Services
11.2021 - 07.2024
Pick/Packer Associate
Sony DADC
02.2020 - 10.2021
Customer service
ATLANTIC SEAFOODS
11.2014 - 02.2021
Community health worker certificate -
Elvinos Typing School -
Elvinos Typing School
Fiji School Leaving Certificate - English, Mathematics, Food & Nutrition, Biology & Chemistry
MGM HIGH SCHOOL