Mitchell J. Berta
Penrith
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Warehouse Leading Hand
DHL Supply Chain
01.2019 - Current
- Developed a strong rapport with staff members through effective communication and leadership skills.
- Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
- Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
- Promoted safety awareness among the workforce, leading to reduced incidents and accidents on site.
- Cultivated a positive work environment that fostered teamwork, collaboration, and continuous improvement.
- Trained employees how to fix problems, correct mistakes, and maximize productivity.
- Managed multiple projects simultaneously, adhering to strict deadlines without compromising quality or safety standards.
- Provided expert customer service and technical support to clients.
- Mentored junior staff members to enhance their technical skills and boost overall team performance.
- Fostered an atmosphere of open communication within the team, promoting a culture of continuous learning and knowledge sharing.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Documented order updates by inputting data into computer system.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
- Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Tracked production and quality control systems to proactively identify deficiencies.
- Interacted with guests in friendly and knowledgeable way.
Front Desk Receptionist
Australian Institute of Management
04.2019 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Sales Associate
Fone King
08.2018 - 03.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Shift Manager
Grill’d
05.2015 - 06.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Managed staff hiring, training and supervision.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Education
Certificate III -
Health Service Assistance
01.2016
Certificate III -
Warehousing
01.2022
Certificate III -
Hospitality
01.2017
Certificate -
first aid
01.2016
Skills
- Team development
- Safety management
- Innovation skills
- Safety awareness
- Workplace safety
- Production tracking
- Warehouse organization
- Inventory control
- Shipping and receiving
- Attention to detail
- Relationship building
- Team collaboration
- Forklift operations
- Work Planning and Prioritization
- Data entry
- Operations monitoring
- Order picking and processing
- Warehouse operations
- Microsoft Excel
- Payment processing
Personal Information
Date of Birth: 11/19/96
Timeline
Front Desk Receptionist
Australian Institute of Management
04.2019 - 08.2019
Warehouse Leading Hand
DHL Supply Chain
01.2019 - Current
Sales Associate
Fone King
08.2018 - 03.2019
Shift Manager
Grill’d
05.2015 - 06.2018
Certificate III -
Warehousing
Certificate III -
Hospitality
Certificate -
first aid
Certificate III -
Health Service Assistance
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