
Consulting Data Scientist with experience delivering AI, analytics, and machine‑learning solutions across the banking, energy, and insurance sectors. Skilled in translating complex business problems into data‑driven strategies and deploying practical AI solutions that enhance decision‑making, operational efficiency, and automation outcomes. Adept at building predictive and NLP models, evaluating LLM performance, engineering scalable data workflows, and communicating insights to both technical and executive stakeholders. Combines strong analytical capability with a consulting mindset—driving clarity from ambiguity, shaping client requirements, and delivering high‑quality, actionable outcomes that align with organisational goals.
•Supported end‑to‑end delivery resource planning and budgeting activities by analysing capacity requirements, forecasting utilisation, and assisting in the development of cost‑efficient allocation models.
•Built foundational capability in IBM DataStage, gaining experience with ETL concepts, data integration techniques, and workflow design to support future automation and reporting enhancements.
•Cleaned, pre-processed, and explored large datasets using Python to ensure data quality and uncover trends.
•Applied machine learning models including linear regression and logistic regression to identify patterns, predict outcomes, and support data-driven decisions.
•Delivered actionable insights and strategic recommendations through detailed analysis, factor and predictive modelling, and clear visualizations using Matplotlib and Power BI.
•Designed and optimised prompts to guide AI model behaviour, ensuring outputs met defined criteria for accuracy, tone, and contextual relevance.
•Defined evaluation metrics and applied structured testing frameworks (e.g., ROUGE) to assess model performance through both quantitative analysis and qualitative review.
•Investigated response segmentation strategies to determine optimal chunk sizes, enhancing the coherence and completeness of AI-generated content.
•Conducted analysis to identify operational inefficiencies and evaluated automation opportunities, delivering structured reports with strategic recommendations and implementation plans.
•Collaborated with data architects to design data mappings and automate key reporting workflows, enhancing data accuracy and process efficiency.
•Enhanced interactive dashboards by refining underlying business logic, optimizing data processing flows, and improving clarity, usability, and decision-making value for stakeholders.
•Constructed and curated high-quality training and testing datasets for determination and confirmation classifiers, ensuring robust model validation and performance benchmarking.
•Assessed classifier accuracy using statistical evaluation metrics and iteratively expanded datasets to improve model generalisation and reduce misclassification rates.
•Delivered strategic recommendations for integrating Watson AI into claims processing workflows, leveraging NLP and classification models to automate entry categorisation and streamline business operations.
•Collaborated with stakeholders to gather and analyse business requirements focused on voltage management and optimisation, translating operational needs into actionable data-driven strategies.
•Designed and iteratively refined catalogue models to evaluate and enhance data collection workflows and reporting mechanisms, supporting improved decision-making.
•Conducted in-depth reviews of existing business processes, identifying inefficiencies and recommending data-informed solutions to streamline operations and address key pain points.
•Developed a predictive model using IBM Watson Natural Language Understanding to classify and prioritise customer utterances, improving automation and response accuracy.
•Trained IBM Watson Assistant with machine learning techniques to enhance intent recognition and logical flow mapping.
•Conducted end-to-end system testing and leveraged Splunk reporting to analyse conversation patterns and identify areas for improvement.