Summary
Overview
Work History
Education
Skills
Licenses & Certifications
References
Timeline
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Ranjan Shrestha

Auburn

Summary

Dedicated and results-driven professional with over 5 years of extensive experience in the dynamic retail industry. Demonstrated expertise in delivering exceptional customer service, driving sales growth, and maintaining operational efficiency. Proven track record of building strong customer relationships, optimizing product merchandising strategies, and exceeding performance targets. Skilled in team leadership, problem-solving, and adapting to evolving technology and new challenges. A proactive and resourceful individual committed to achieving organizational objectives and delivering unparalleled value to the organisation and customers.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Harris Farm Markets
04.2021 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
  • Supported efficient merchandise flow by unloading trucks, sorting items, and accurately placing products in designated areas.
  • Improved store appearance and shopping experience with consistent shelf maintenance, product organization, and display setup.
  • Collaborated with team members to efficiently complete daily replenishment tasks, ensuring optimal product availability.
  • Created and maintained safe and secure work environments for employees.

Retail Shop Assistant

Harris Farm Markets
06.2017 - 03.2021
  • Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
  • Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
  • Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
  • Boosted customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer complaints and issues in a professional manner to maintain positive relationships.
  • Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
  • Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.
  • Assisted in training new employees on store policies, procedures, and best practices for success in their roles.
  • Managed incoming shipments effectively for accurate receiving of new merchandise and prompt replenishment on sales floor.
  • Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
  • Collaborated with team members to efficiently complete daily replenishment tasks, ensuring optimal product availability.

Education

BBA - Business Administration

Tribhuvan University
Kathmandu, Nepal
02.2016

Skills

  • Problem-Solving
  • Customer Service and Management
  • Team Building and Leadership
  • Time Management and Organisation
  • Attention to Detail
  • Decision-Making
  • Interpersonal Skills
  • Pricing and Markdowns
  • Stock management
  • Merchandising and Display
  • Forklift safety and operation
  • Microsoft Office Suite
  • Computer Hardware and Software Repair
  • Basic Network Troubleshooting
  • Mobile Device Repair
  • Data Entry

Licenses & Certifications

  • Unrestricted NSW Driving License
  • Heavy Rigid (HR) License
  • Forklift License


References

Provided upon request.

Timeline

Assistant Store Manager

Harris Farm Markets
04.2021 - Current

Retail Shop Assistant

Harris Farm Markets
06.2017 - 03.2021

BBA - Business Administration

Tribhuvan University

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Ranjan Shrestha