Ranjan Shrestha
Neutral Bay
Summary
Dynamic manager with a proven track record at Woolworths, enhancing operational efficiency and customer service. Skilled in training program development and sales data analysis, I successfully streamlined inventory processes and improved workplace safety. Adept at team leadership and strategic planning, I foster a professional environment that drives results.
Overview
9
9
years of professional experience
Work History
Manager
Woolworths
07.2020 - Current
- Led team in achieving operational efficiency and improving customer service standards.
- Developed training programs to enhance staff performance and ensure compliance with company policies.
- Streamlined inventory management processes, reducing stock discrepancies and optimizing order fulfillment.
- Implemented safety protocols, resulting in improved workplace safety and reduced incident reports.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and merchandising.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Barista
Mrs Jones Cafe
07.2024 - 12.2024
- Crafted high-quality beverages to enhance customer satisfaction and retention.
- Operated espresso machines and grinders to ensure consistency in drink preparation.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Crew Trainer
McDonald's
07.2016 - 07.2020
- Trained new crew members on operational procedures and customer service standards.
- Oversaw daily shift activities to ensure efficient restaurant operations and team performance.
- Implemented training programs to enhance staff skills and improve service quality.
- Monitored compliance with health and safety regulations during food preparation and handling.
Education
Bachelor of Business Information Systems - Information Systems
Asian Pacific International College
Parramatta, NSW07-2020
Skills
- Operational efficiency
- Customer service improvement
- Training program development
- Inventory management
- Sales data analysis
- Task prioritization
- Workplace organization
- Shift supervision
- Team leadership
- Decision-making
- Verbal and written communication
- Strategic planning
- Customer relationship management (CRM)
Languages
English
Hindi
Nepali
Timeline
Barista
Mrs Jones Cafe
07.2024 - 12.2024
Manager
Woolworths
07.2020 - Current
Crew Trainer
McDonald's
07.2016 - 07.2020
Bachelor of Business Information Systems - Information Systems
Asian Pacific International College