RANJANA TIWARI
Sydney,NSW
Summary
ETHICS: Integrity, Continuous learning, Transparency, Honesty, Customer focus, Collaboration.
ATTITUDE:
- To utilize technical skills to the maximum potential and contribute positively for the growth of the organization.
- Elevating Business Potential through Strategic Innovation and Sustainable Solutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Application Developer
NSW Police Force
01.2024 - Current
- Provided BAU support for Salesforce applications, including resolving user-reported issues timely, troubleshooting system errors, and ensuring data integrity
- Collaborated with cross-functional teams to identify and address technical issues impacting Salesforce functionality
- Implemented enhancements and updates to Salesforce configurations based on business requirements and best practices.
Senior Salesforce Developer
Qantas Airways, TCS Contractor
05.2023 - 12.2023
- Developed custom Lightning components and integrated them into Salesforce Lightning Experience
- Manage and resolve incidents depending upon priority of the incidents within Service now Platform, ensuring timely resolution and customer satisfaction
- Implemented case Triggers and written clean, solid, and readable code with Salesforce.com best development practices
- Created multiple Lightning Components, added CSS and Design Parameters that makes Lightning component user friendly
- Created roles, profiles, reports, dashboards, validation rules, Flows, page layouts, and workflow alerts/actions
- Customized various Apex classes /Controllers to support Salesforce application.
Senior Salesforce Developer
Akcelo |Shoora Pvt LTD Contractor
09.2021 - 01.2023
- Developed various VF pages, classes, and custom VF components, including template creation.
- Delivered multiple Lightning web components, added CSS and design parameters that make lightning web component look and feel better using Bootstrap and Static resource.
- Maintenance of installed packages in Lightning using JavaScript.
- Minimized code in existing/new JavaScript controllers by utilizing LMS and Lightning Locker service.
- Implemented web services through WSDL in salesforce.com for outbound messaging.
- Maintenance of CSS in new/existing LWC using Bootstrap and custom element class for mobile, iPad and windows users.
- Extensively worked on Aura components, third-party JavaScript libraries, and custom UI development.
Salesforce Developer
NSW Department Of Customer Service
02.2021 - 08.2021
- Troubleshoot Salesforce.com application issues, providing solutions and workarounds
- Delivered Lightning web components by modifying existing Lightning File Explorer app- Salesforce Labs
- Utilized Salesforce.com standard objects, such as Accounts, Contacts, Opportunities, Case, Reports, and Dashboards
- Worked with Senior Architect on delivering large Salesforce.com implementation for government organization, including heavy customized front-end portal for public, hosted on Force.com sites
- Taking ownership of certain deliverables, ensuring they meet business requirements by liaising directly with Stakeholders.
Salesforce Developer
SERVICE NSW| HCL Contractor
07.2020 - 11.2020
- Worked closely with Platform Architects to define Salesforce data model and data architecture principles
- Performed administrative responsibilities to include custom fields, custom email templates, workflows, validation rules, user management etc
- Contributed in developing and supporting Project during LEX migration- classic to lightning
- Worked as Developer and as well as Business Analyst for full-cycle projects, to complete consulting projects on time, and deliver outstanding consulting services to client.
Salesforce Developer
STEADFAST TECHNOLOGIES
12.2019 - 07.2020
- Holds responsibility of delivering LEX migration Project- classic to lightning by enabling Aura Framework, adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications
- Maintenance of installed Managed Packages in Lightning using Apex
- Conducted Data Migration using Data Loader
- Used field level security along with page layouts in Lightning to manage access to certain fields
- Developed Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
Senior Associate
PWC
01.2019 - 12.2019
- Designing custom Salesforce.com solutions and help forming effective project plans
- Add value in all stages of project work (definition, development, deployment) Development on-target Salesforce.com Solutions, Apex, Visual Force, Triggers and other technologies- custom object/fields, Page layouts, Profiles, Validation rules Implemented triggers and gained expertise in APEX programming
- Prepared high level design for complex requirements.
Salesforce Developer
ARROW ECS ANZ
07.2017 - 10.2017
- Requirement Gathering, business process analysis, solution designing and documentation
- Created Complex Visual Force Pages for Vendors/Users
- Created Custom settings depending upon functional requirement
- Performed customization using Apex , Triggers and Visual Force
- Created workflow rules and defined related tasks, email alerts, and field updates
- Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead, and Auto-Response rules.
Salesforce Developer
ATIVA
12.2016 - 07.2017
- Integration of salesforce CRM for Biz Cover System via Jitter bit
- Created Apex REST classes that will integrate with Biz Cover System
- Performed customization using Apex ,Triggers and Visual Force
- Defined Org wide default to restrict access from users
- One of the key member of the project to resolve all kind of issues.
Salesforce Developer
QR Solutions
08.2016 - 12.2016
- Collaborated well with an offshore team to deliver quality code as the only developer on site Created workflow rules and defined related tasks, email alerts, and field updates
- Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead, and Auto-Response rules
- Integration of Social Media - Facebook into Salesforce.
Technology Analyst
INFOSYS | INFSOSYS LABS
11.2012 - 01.2016
- Developed new features and enhancements using core Java
- Performed multiple POCs and provided demo using scripting language- Angular.JS.
Software Engineer
Persistent Systems
02.2010 - 11.2012
- Had written some of Optimized ANT script and SQL queries on Automation Framework for different Automation packs- AMDOCS Involved in troubleshooting load failure cases, including database problems
- Contributed significantly to project at all stages, right from initial days of project Created Base environment and AMDOCS automation pack installation.
Education
Skills
Salesforce
- Salesforce Platform
- Lightning web Components
- Aura Components
Programming Language
- Java
- Apex
Web Technologies
- HTML, CSS, Javascript
Code/Program Management Tools
- GIT, BitBucket
- Jira, Confluence
CI/CD Tools
- Jenkins, Autorabbit
Certification
- Salesforce Platform Developer 2
- Salesforce Platform Developer 1
- Salesforce Administrator
Salesforce Solutions
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Marketing Cloud
- Salesforce Experience Cloud
Industries
- Public Sector, Government Services
- Government Education
- Air Transportation
- Real Estate and Equity
- Energy, Utilities
- Telecom
- General Insurance
- Consumer Electronics
- Insurance
Timeline
Senior Application Developer
NSW Police Force
01.2024 - Current
Senior Salesforce Developer
Qantas Airways, TCS Contractor
05.2023 - 12.2023
Senior Salesforce Developer
Akcelo |Shoora Pvt LTD Contractor
09.2021 - 01.2023
Salesforce Developer
NSW Department Of Customer Service
02.2021 - 08.2021
Salesforce Developer
SERVICE NSW| HCL Contractor
07.2020 - 11.2020
Salesforce Developer
STEADFAST TECHNOLOGIES
12.2019 - 07.2020
Senior Associate
PWC
01.2019 - 12.2019
Salesforce Developer
ARROW ECS ANZ
07.2017 - 10.2017
Salesforce Developer
ATIVA
12.2016 - 07.2017
Salesforce Developer
QR Solutions
08.2016 - 12.2016
Technology Analyst
INFOSYS | INFSOSYS LABS
11.2012 - 01.2016
Software Engineer
Persistent Systems
02.2010 - 11.2012
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