RANJIT BAJWA
Sydenham,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am confident that my attention to detail, multitasking abilities, and commitment to professionalism will be an asset to any team. I am seeking a position that will allow me to continue to grow professionally and make meaningful contributions to a dynamic and exciting corporate team. I am driven by the opportunity to achieve both personal and team goals, and I am excited to work with like-minded individuals who share my passion for excellence in customer service.
Overview
22
22
years of professional experience
Work History
Personal Finance Operator
Cash Converters
02.2023 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed strong relationships with customers through high levels of customer service.
Digital and Service Supervisor
Big W
07.2022 - Current
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Handled customer complaints and inquiries.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Assisted with training and development of team members.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Monitored team's performance and gave feedback when necessary.
Admin Assistant
Dreeza International
03.2019 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed strategies to streamline and improve office procedures.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
PCA
Eldercare
09.2011 - 12.2018
- Used initiative to identify and respond to customer service issues
- Observed patients' responses to established therapies, reporting unusual findings to the supervisor
- Used clinical and non-clinical terminology to receive patient phone calls and arrange appropriate follow-up action
- Engaged with patients, learning about everyone, and establishing rapport to encourage personal comfort
- Provided administrative support to the clinical team
- Assessed patient rooms regularly to monitor health, well-being, and personal comfort
- Tested medical equipment proficiency and recalibrated machinery to stay within strict performance standards.
PCA
Your Nursing Agency
08.2009 - 08.2011
- Delivered patient care and provided support for unit activities under the clinical direction of the nurse
- Executed delivery of care in a compassionate manner with kindness, respect, and dignity
- Improved patient quality of life with consistent cleaning and maintaining organized and homelike environments
- Observed patient condition and documented progress toward defined outcomes, in collaboration with RN
- Received and completed daily resident care assignments and activities assigned by the charge nurse
- Positioned residents for comfort and to prevent skin pressure problems
- Personalized patient care while maintaining orderly flow.
Fashion Designer
Libass Boutique
08.2002 - 09.2008
- Managed an efficient, high-quality production process by outlining the specifications for every part of the construction
- Identified target markets for designs, looking at factors such as age, gender, and socioeconomic status
- Coordinated with the procurement team to review product needs and plan sourcing strategies
- Implemented creative use of colour, fabric, and details in new garment designs
- Mentored employees on quality service delivery, resulting in improved customer loyalty and retention
- Identified areas for expansion by analysing market, consumer trends and competition
- Managed daily operational strategy, applying business acumen and industry-specific knowledge.
Education
Bachelor of Arts - Indigenous Studies
CDU – Darwin
Online 07.2026
Certificate III, Aged Care -
New Futures Training
Melbourne, VIC04.2009
Bachelor of Arts -
Kurukshetra University
DAV College For Girls06.2001
Diploma, Fashion Design -
IPW Chandigarh
DAV College For Girls06.2000
Skills
- Over 15 years of experience in roles that included customer service skills and administration tasks
- Effective and clear interpersonal, verbal, and written communication skills
- Patience and empathy
- Strong computer skills – able to use Microsoft Office Suite and can learn new programs as required
- Able to multitask and prioritise
- Ability to work under pressure and tight timeframes
- Problem-solving and decision-making
- Taking Responsibility
- Able to work effectively in a team environment
- Adaptability
- Staff Management
Languages
Punjabi
Hindi
Righttowork
Australian Citizen
Vaccination
Full COVID-19 Vaccination Plus Booster
References
Supplied on request
Timeline
Personal Finance Operator
Cash Converters
02.2023 - Current
Digital and Service Supervisor
Big W
07.2022 - Current
Admin Assistant
Dreeza International
03.2019 - 03.2022
PCA
Eldercare
09.2011 - 12.2018
PCA
Your Nursing Agency
08.2009 - 08.2011
Fashion Designer
Libass Boutique
08.2002 - 09.2008
Bachelor of Arts - Indigenous Studies
CDU – Darwin
Certificate III, Aged Care -
New Futures Training
Bachelor of Arts -
Kurukshetra University
Diploma, Fashion Design -
IPW Chandigarh
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