Summary
Overview
Work History
Education
Skills
Training And Certificates
Attributes
Volunteer History
References
Certification
Timeline
Generic

Ranjit Kuttal

Summary

An Information Systems Master's graduate aspiring for an Account Manager or Business Development role, I am a goal-driven problem solver with exceptional organisational and time management abilities. My career objective is to join a dynamic team that fosters personal growth, allowing me to leverage and enhance my skills for continuous career advancement. Fueled by a passion for customer satisfaction and a commitment to delivering high results, I am eager to contribute to the sustained success of any organisation. As a resourceful Account Manager, I bring expertise in client oversight, issue resolution, and relationship-building. I have a proven track record of maximising repeat business and expanding client bases through effective prospecting techniques. My in-depth knowledge of the sales cycle and collaborative skills ensure optimal outcomes in every endeavour.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Manager (Business Development)

ACAP Professional
12.2022 - Current
  • Achieving the monthly target while recruiting students for the Professional Year Program
  • Conducting interviews with all applicants and processing applications to assess course eligibility
  • Reviewing the new visa regulation update from the Department of Home Affairs and advising agents and internal team members
  • Researching industry trends and competitive analysis
  • Manage agents ensuring all agents have access to current product information
  • Responding and following up on sales enquiries
  • Support local marketing projects within specified timeframes, integrating personal sales efforts with those of other businesses, such as advertising and product launches
  • Attending the networking events to fulfill the state's networking KPIs
  • Assisting with reporting, monitoring, and engagement on social media sites
  • Working closely with the international student and guiding them in pursuing a professional job.

Student Engagement Advisor

Navitas Professional
07.2021 - 11.2022
  • Ensured the administration processes for all programs are followed
  • Responsibility for event management of program graduations, student events and other functions as required
  • Reported to professional bodies including Home Affairs Department and Australian Computer Society each month re enrolments and graduating students
  • Ensured that all correspondence with regard to the 'post internship process' is uploaded to Salesforce and Sonia
  • Assisted Business Development Consultant with preliminary interviews and student enquiries
  • Planned regular student events and activities which should assist in achieving an excellent student experience
  • Prepared student surveys to ascertain their level of satisfaction with each unit of work as well as the course as a whole on its completion
  • Maintained program database and assisting the program manager in preparation for audit
  • Assisted with and responding to enquiries from students, agents, host companies and professional associations
  • General accounting and financial duties to assist students with their careers and internships
  • Regularly provided training through Zoom to new team members from all over Australia
  • Making the stationery purchases and handling the invoicing through Oracle.

Poling Officer

Tasmanian State Elections
01.2021 - 01.2022
  • Issued ballot papers to voters who are on the certified list
  • Ensured the security of ballot boxes throughout polling
  • Ensured voters place the ballot papers in the correct ballot box
  • Completed required documentation relating to ballot box management
  • Managed voter flow
  • Assisted coordinator with final closing procedures.

Student Services Coordinator

Performance Education
09.2017 - 08.2021
  • Support program management to ensure students are progressing according to their timetables
  • Coordinate the enrolment process through timely collection of enrolment information and data entry into RTOM, thereby ensuring all students' and class information is current
  • Work collaboratively with team and campus counterparts to review processes and system implementation within the workplace
  • Provide outstanding customer service by responding to email, phone and face to face inquiries about attendance, ACS, study change, leave/deferrals
  • Track and prepare assessment and progress reports for students' eligibility for graduation
  • Day to day coordination of Moodle and monitoring of the submission of students' assessments per college requirements.

Learning and System Management (Moodle) Administrator

Australian Health and Management Institute
09.2019 - 12.2019
  • Responded to the student inquires and supported requested via email or face to face
  • Ran existing reports and configured and updated the new reports if required
  • Manipulated data in Excel
  • Supported on the system enhancements
  • Created user logins as needed and assigned the permissions to user
  • Managed the course enrollment including the progress tracking
  • Created user structures including the creation of user
  • Built online assessments and evaluations in LMS for course
  • Troubleshoots and resolves issues relating to the system functionality and software systems
  • Reviewed and monitors system performances.

Business/System Analyst

Performance Education
04.2017 - 08.2017
  • Worked on projects using the Totara, Learning Management System Administrator, Registered Training Organisation, Avature systems
  • Generated innovative solutions to bridge the gap between business and IT
  • Excellent understanding of business process
  • Developed Use Case and Work Flow Diagram
  • Worked closely with business teams to understand business requirements, and ensure that understanding is translated to functional and technical specifications
  • Reviewed business requirements and consulted with internal stakeholders and external software vendors to support the customization of operational systems
  • Developed functional specifications for products
  • Supported implementation of new systems/functionalities, provided support and maintenance of RTO, Moodle and other business application systems
  • Developed and implemented go live checklists
  • Represented the needs of internal system users and provided critical technical support.

Education

Advanced Diploma of Leadership and Management -

Wall Street College
05.2021

Diploma of Leadership and Management -

KII College
10.2019

Professional Year Program -

Performance Education, Sydney
07.2017

Master of Information Systems -

University of Southern Queensland
07.2016

Bachelor of Computer Engineering -

Purbanchal University, Nepal
2013

Skills

  • C#NET
  • PHP
  • MySQL
  • CSS
  • C
  • Waterfall
  • Agile

Training And Certificates

  • Working with vulnerable people Check, 935970707, 11/10/2023
  • First Aid/CPR, 2019-12700
  • Mental Health First AID Australia, 2021

Attributes

  • Advanced communication skills developed through education and professional interactions with colleagues and customers.
  • Excellent time management skills acquired through both work and academic studies.
  • Demonstrated ability to make informed decisions in high-pressure situations, showcased at Performance Education Group.
  • Highly motivated and goal-oriented individual.
  • Skilled in implementing innovative ideas.
  • Adaptive and responsive to changing situations.

Volunteer History

Reception (Customer Service Officer) 01/2021 - 01/2022

Goodwood Community service

Responsibilities:

  • Answering the phone calls and ensuring the phone and drop-in messages are forwarding and managing appropriately
  • Meeting and greeting all visitors and ensure they get the assistance
  • Supervising the activities and manage the behaviour of young people and others in reception area
  • Maintaining a clean, tidy and professional office
  • Assisting the manager to organise the meeting


IT Help desk 02/2021 - 07/2022

Glenorchy Library

Responsibilities:

  • Responding in a timely manner to service issues and requests
  • Providing technical support to the customer
  • Helping customer to diagnosis and investigations into their laptop or mobile problems
  • Redirecting unresolved issues to the next level of support personnel
  • Suggesting improvements on procedures

References

Julia Lane

State Operations Manager, ACAP Professional 

Julia Lane@acap.edu.au

0414 670 863


Dinesh Poorun

Learning and Student Experience Lead, Data61/CSIRO

dinesh.poorun@data61.csiro.au

Certification

Working with vulnerable people Check

Registration Number935970707

Expires date- 10 Nov 2023


First Aid/CPR

Certificate Number: 2019-12700


Mental Health First AID Australia 2021

Timeline

Account Manager (Business Development)

ACAP Professional
12.2022 - Current

Student Engagement Advisor

Navitas Professional
07.2021 - 11.2022

Poling Officer

Tasmanian State Elections
01.2021 - 01.2022

Learning and System Management (Moodle) Administrator

Australian Health and Management Institute
09.2019 - 12.2019

Student Services Coordinator

Performance Education
09.2017 - 08.2021

Business/System Analyst

Performance Education
04.2017 - 08.2017

Advanced Diploma of Leadership and Management -

Wall Street College

Diploma of Leadership and Management -

KII College

Professional Year Program -

Performance Education, Sydney

Master of Information Systems -

University of Southern Queensland

Bachelor of Computer Engineering -

Purbanchal University, Nepal
Ranjit Kuttal