Ranjita Chahatray
Blacktown,NSW
Summary
Accessibility Specialist with in-depth experience developing practical solutions to assure accessibility compliance for both web and app is met thereby providing a stress free experience to all types Of customer. Certified by JAWS and NVDA for using their screen reader fluently. Committed to resolve queries/clarification from development/test team and maintaining accurate metrics and reports. Good team player with in-depth knowledge on WCAG 2.1 guidelines and suggestions. 1 Of only 1200 people in the WORLD who was selected as a Certified Professional in Accessibility Core Competency in by the IAAP (International Association of Accessibility Professionals)
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Accessibility Specialist
Optus Telecommunications
Macquarie Park, NSW
02.2021 - Current
- Involved in reviewing accessibility training material and arranging knowledge transfer sessions within team.
- Follow up with Product Owners and Developers by getting involved in sprint planning sessions to assign story points.
- Responsible for generating accessibility audit report for web and app.
- Involved in deciding severity of defect and clearing any clarification from development team.
- Providing accessibility acceptance criteria for development and test team by reviewing design provided by design team.
- Involved in up-skilling team mates thereby demonstrating respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote accessible website and app.
Accessibility Specialist
Optus Telecommunications
Macquarie Park, NSW
04.2019 - 01.2021
- Provide accessibility acceptance criteria.
- Involved with defect management and defect tracking.
- Pure hands-on experience in both web and app using various screen reader tools like JAWS, NVDA, Voiceover and Talk back.
- Involved with document (PDF) accessibility.
- Clarification of doubts/defects and clarification on behaviour of web element.
- Helping out test team with their accessibility test activities by simulating screen for various types of vision holder.
- Providing Accessibility Audit report for various digital assets hosted by company.
- Knowledge transfer within team to bring everyone on same page.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Digital Customer Experience QA Analyst
Optus Telecommunications
Macquarie Park, NSW
05.2017 - 06.2019
- Involved in meetings with BA to understand project accessibility requirements and ensuring all documents needed for QA are in place and has been reviewed by stakeholders.
- Responsible for Accessibility Testing and front-end testing of website and mobile apps.
- Device testing using smartphone and tablet (emulator and actual device)
- Creation, Review & Maintenance Creative QA Checklist and Test case for Accessibility Testing
- Active participation in Daily Scrum meeting and Defect Report Meeting.
- Lead Adoptive/Responsive testing for mobile web app
- Performed Smoke testing, functional testing, Integration testing, system Testing, compatibility testing.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
MBA - Business Administration And Management
Affinity Business School
India05.2010
Bachelor of Science - Information Technology
Utkal University
India05.2008
Skills
- Web and App Accessibility Audit
- Providing Accessibility Acceptance Criteria
- PDF, Word & Powerpoint Accessibility
- Leadership
- Accessibility and QA Testing
- Comfortable using JIRA, ALM, FIGMA, Zeplin, Sketch
- Certified Professional for JAWS and NVDA
- Certified IAAP Professional - 1 of only 1200 people in WORLD who was selected as Certified Professional in Accessibility Core Competency in by IAAP (International Association of Accessibility Professionals)
- Extensive knowledge in documentation and review of test documents (Test Cases, Test Plan, Test Strategy)
- Pure accessibility hands-on experience with various assistive technology like JAWS, NVDA, Voice-over, Voice assistant and Talk Back
Additional Information
My Work with OPTUS is mostly based on Accessibility where i was involved in:
- Evaluating accessibility requirement of vendor and assessing their conformance with OPTUS Accessibility policy
- eLearning & Training content, monitoring and management of content produced by content authors.
- Checking for updates to W3C standards and emerging guidelines for website development content and mobile applications
- As a part of OPTUS CX team, i am responsible for periodical Digital Accessibility Maturity Assessment to understand how advanced processes and practices are in addressing the legal and policy requirement to make optus.com.au, MyOptusapp, documents, video and content – accessible to the broadest possible audience for Optus.
- Providing a Detailed report examining the risk associated following assessment & action plan to mitigate risk
- Involved with drafting the OPTUS Disability Action Plan.
- Active part of the OPTUS Disability network team.
Certification
- Certified JAWS Professional
- Certified NVDA Professional
- Certified IAAP Certified Professionals in Accessibility Core Competencies (CPACC)
Issued by International Association of Accessibility Professionals (IAAP)
References
Julie Battistel
COE Area Practice Lead, Digital Strategy, Agility and eCommerce
Email: Julie.Battistel@optus.com.au
Ph: 0438172536
Timeline
Senior Accessibility Specialist
Optus Telecommunications
02.2021 - Current
Accessibility Specialist
Optus Telecommunications
04.2019 - 01.2021
Digital Customer Experience QA Analyst
Optus Telecommunications
05.2017 - 06.2019
MBA - Business Administration And Management
Affinity Business School
Bachelor of Science - Information Technology
Utkal University
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