Overview
Work History
Education
Skills
Introduction
Academic Projects
Certification
Languages
Timeline
Generic

Ranjita Rawal

Auburn,Australia

Overview

9
9
years of professional experience
1
1
Certification

Work History

Support Worker

Person/ Organization
03.2020 - Current
  • Assisted clients with daily living need to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Help clients to reach their potential by providing both physical and emotional support.

Customer Service Representative

Ennoveti Solutions Pty Ltd
06.2018 - Current
  • Followed daily and weekly systems and procedures to ensure a high level of presentation, hygiene, service, product quality and security
  • Took customer orders, added value and generated sales through up-selling and suggestive selling
  • Processed customer orders accurately through the Point of Sale system
  • Undertook general serving duties of both food and beverage including delivering meals and drinks to tables
  • Ensured all customer areas were always kept presentable
  • Received and handled guest inquiries including function details and taking function bookings as required
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Business Analyst Intern

High Tech Masterminds Pty Ltd
06.2023 - 09.2023
  • Data Entry tasks specific to industry practices.
  • Worked with IT team members on systems automation and advancement initiatives.
  • Analyzed market, technology and industry to keep current on trends.
  • Designed Excel spreadsheet to estimate costs of future custom projects for clients.
  • Assisted data team with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements.
  • Gathered and documented requirements for projects.
  • Used both qualitative and quantitative analysis techniques frequently.
  • Worked one-on-one with clients to improve specifications.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Created dashboards to monitor and track key performance indicators.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Implemented business intelligence solutions to increase operational efficiency.

Internship

Citizens Bank International Ltd
03.2016 - 05.2016
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in person to provide information.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.

Volunteer

Oxfam
02.2015 - 11.2017
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.

Education

Professional Year -

QIBA Sydney
Sydney, NSW
09.2023

Master of Information Technology - Enterprise Systems & Business Analysts

Federation University
Sydney, NSW
06.2021

Bachelor of Information Management - IT

Tribhuvan University
Kathmandu, Nepal
06.2018

Skills

TECHNICAL SKILLS

  • Programming Languages: C, C, PHP, JAVA, PYTHON (Basic Beginner's knowledge)
  • Operating Systems: Windows OS, Mac OS, Microsoft Windows (Word, Excel, PowerPoint, Project, Outlook, Trello)
  • Databases: MySQL, SQL
  • ERP: Odoo ERP Software, Lead Generation in Odoo
  • Web Prototyping: Figma, Justinmind, drawio
  • Data Analytics & Visualization: Odoo, SAP, Lumira, SAS, SAP predictive analysis, Tableau, Power BI
  • Microsoft 365, Microsoft Word, Excel & PowerPoint & Website design, SEO techniques

SOFT SKILLS

  • Strong interpersonal skills gained through extensive customer service experience
  • Analytical and divergent thinking, Collaborative, Adaptable, Innovative Brainstormer
  • Proficient in written Communication and administration skills and Content writing skills

Introduction

An Enterprise Systems & Business Analytics graduate, with proven accomplishments in data and business analytics, currently looking to expand my career in the IT sector. With the University experience of engaging in leadership, data analytics, data visualization and business analysis, I am eager to put my knowledge to practice in a reputable organization. Familiar with Waterfall, Agile Methodology and dealing with clients and shareholders.  A fast learner with an advanced ability to increase productivity by putting new ideas on the table.

Academic Projects

MA Projects | Brief: Create a web prototype for a landscaping company and write a 10,000 words research report  Brief: Develop a predictive, descriptive, and prescriptive analysis using a dataset 

  

• Designed wireframes and web prototypes for a client while providing necessary functionality to all the web users. 

• Designed a new Business process model, aligned with the project scope, and detailed research report to amplify the customer traffic on the web. 

• Created user stories and acceptance criteria based on the requirements. 

• Achieved superior productivity levels; assigned as Scrum master & product owner and recognised by the client and supervisor. 

• Orchestrated the team as a team leader by conducting a meeting with shareholders and the team, assigned the duties on Trello; attained high distinction. 

• Followed Agile scrum methodology and did a sprint. 

Tools: Tableau and Power BI 

• Created an elaborated dashboard with interactive visualisations providing useful information regarding the data. 

• Used datasets to derive useful data from various sources. 

• Achieved a Distinction by properly managing the team and providing desired results 

Certification

Java Cerification

Languages

English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working

Timeline

Business Analyst Intern

High Tech Masterminds Pty Ltd
06.2023 - 09.2023

Support Worker

Person/ Organization
03.2020 - Current

Customer Service Representative

Ennoveti Solutions Pty Ltd
06.2018 - Current

Internship

Citizens Bank International Ltd
03.2016 - 05.2016

Volunteer

Oxfam
02.2015 - 11.2017

Professional Year -

QIBA Sydney

Master of Information Technology - Enterprise Systems & Business Analysts

Federation University

Bachelor of Information Management - IT

Tribhuvan University
Ranjita Rawal