Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ranjun Chen

Brisbane,QLD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Museum Educator

Nanshan Museum
09.2021 - 01.2023
  • Received, photographed, catalogued, researched and prepare historic objects for display for all museum collections.
  • Maintained all museum collection records and performed annual inventory of all museum collections.
  • Actively engaged with all stakeholders during events by tracking attendance, supervising volunteer staff and welcoming guests.
  • Built personal relationships with guests to promote positive experiences.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Skilled at working independently and collaboratively in a team environment.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Delivered personalized educational programs to adult and children visitors to enable positive learning outcomes.
  • Guided groups of up to 50 people on scheduled tours

Project Manager

Shenzhen Iwin Visual Technology Co., Ltd
01.2018 - 08.2020
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and initiated projects, managed costs, quotations, and monitored performance.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Intern

ICCROM
07.2017 - 08.2017
  • Analyzed problems and worked with teams to develop solutions.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Prepared project presentations and reports to assist senior staff.
  • Support implementation of ICCROM's cultural heritage projects in Africa.
  • Conduct corporate social responsibility research of all Chinese companies (engineering, infrastructure development, telecommunications, banking, etc.) that have commercial interests in Africa, especially in West Africa, and cultural anthropological research of Chinese state-owned enterprises and private enterprises.
  • Research and study ICCROM's potential corporate partners in Africa: ICCROM hopes to work closely with private sector alliance to unite multinational and domestic companies and hope to engage in global heritage protection issues.
  • Two research reports were completed for this institution at the end of internship, each contains approximately 80 pages and 20,000 words.

Advertising Sales Representative

World TV
01.2015 - 07.2016
  • Helped customers in determining design and layout of sold and spec ads.
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
  • Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
  • Made outbound calls to existing customers to upsell advertising packages.
  • Created and presented media and advertising packages to prospective customers.
  • Listened attentively to client feedback to create stronger relations and shape business.
  • Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.
  • Maintained and organized customer database of over 100 clients nationwide.
  • Devised strategies to perform at required goal level and achieve monthly quota.
  • Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.

Cashier

Bunnings Warehouse
07.2013 - 06.2014
    • Greeted customers entering store and responded promptly to customer needs.
    • Built relationships with customers to encourage repeat business.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Welcomed customers and helped determine their needs.
    • Assisted customers with returns, refunds and resolving transaction issues.
    • Restocked and organized merchandise in front lanes.
    • Stocked, tagged and displayed merchandise as required.

Education

Master of Arts - Sustainable Cultural Heritage

American University of Rome
Rome, Italy
12.2017

Bachelor of Arts - Digital Media

Auckland University of Technology
Auckland, New Zealand
12.2013

Skills

  • Open House Coordination
  • Positive Reinforcement Strategies
  • Educate Visitors
  • Guest Experience Management
  • Researching Topics
  • Tourism Management
  • Local History
  • Retail Merchandising
  • Product and Service Sales
  • Administrative and Office Support
  • Microsoft Applications
  • Administrative Arrangements

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Elementary

Timeline

Museum Educator

Nanshan Museum
09.2021 - 01.2023

Project Manager

Shenzhen Iwin Visual Technology Co., Ltd
01.2018 - 08.2020

Intern

ICCROM
07.2017 - 08.2017

Advertising Sales Representative

World TV
01.2015 - 07.2016

Cashier

Bunnings Warehouse
07.2013 - 06.2014

Master of Arts - Sustainable Cultural Heritage

American University of Rome

Bachelor of Arts - Digital Media

Auckland University of Technology

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