Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Rannesh Krishnan

Melbourne,Vic

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Medical Administrative Assistant

Victoria Heart
Melbourne, Victoria
06.2023 - Current
  • Greeted patients, verified insurance coverage and collected copayments.
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

Medical Receptionist

Advantage Medical
Melbourne, Victoria
04.2021 - 05.2023
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.

Laboratory Assistant

Intertek
Melbourne, Victoria
08.2018 - 12.2020
  • Collected, recorded and analyzed data from various tests.
  • Performed routine maintenance tasks such as cleaning glassware and other lab equipment.
  • Participated in meetings to discuss project progress, findings, and recommendations.

Cinema Worker

Reading Cinemas
New Lynn, Auckland
11.2015 - 01.2018
  • Provided customer service support including answering questions, resolving complaints, and responding to requests from patrons.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Maintained positive working relationship with fellow staff and management.

Education

Bachelor - Teaching

Victoria University
Footscray, VIC
12-2026

Diploma - Teaching

Swinburne University
Hawthorn, VIC
12-2020

Certficate III - Business

Auckland University of Technology
Auckland
12-2017

Skills

  • Data Entry
  • Computer Skills
  • Administrative duties
  • Time Management
  • Team Collaboration
  • Fast Learner
  • Relationship Building
  • Workflow Optimization

Accomplishments

  • Player and Player's Player Of The Year-Avondale College 2013
  • Best Young Player-Te Atatu Football Club 2016
  • Best Player & Top Goalscorer Award-Mentone Football Club 2019

Languages

Tamil
Elementary
Malay
Elementary

Affiliations

Social aspects

  • Love sports especially football and basketball
  • Reading
  • Outdoor activities

References

References available upon request.

Timeline

Medical Administrative Assistant

Victoria Heart
06.2023 - Current

Medical Receptionist

Advantage Medical
04.2021 - 05.2023

Laboratory Assistant

Intertek
08.2018 - 12.2020

Cinema Worker

Reading Cinemas
11.2015 - 01.2018

Bachelor - Teaching

Victoria University

Diploma - Teaching

Swinburne University

Certficate III - Business

Auckland University of Technology

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Rannesh Krishnan