Summary
Overview
Work History
Education
Skills
Timeline
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Sujan Khatri

Parap,NT

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

BWS Bakewell
12.2023 - Current
  • Supporting the store manager in daily operations of the store.
  • Train the staff who are newly hired in the store by sharing the policy rules and regulations of the government and liquor licensing.
  • Planning and implementing the strategies to attract the customers and overseeing their concerns.
  • Helping the manager to plan, organize and implement to deliver the positive result as well as Maintaining and monitoring the inventory of the store with the specific focus on driving sales and achieving budget.
  • Rostering the employee as per their availability and contracts.
  • Creating reports, analyzing and making strategies to increase the store efficiency.
  • Always focused on organizing the store to inspire the local community.

Sales representative

BWS
03.2022 - 12.2023
  • Provide excellent service, assisting customers with product selection and addressing inquiries to enhance their shopping experience
  • Actively engaged in sales activities, implementing effective strategies to meet or exceed sales targets
  • Possess in-depth knowledge of liquor and wine products, offering detailed information to help customers make informed decisions
  • Enforce age restrictions, verify customer identification, and ensure compliance with legal regulations governing alcohol sales
  • Monitor and manage inventory levels, assist in placing orders, and maintain accurate records to prevent stockouts or overstock situations
  • Follow health and safety rules and regulations of the organization in appropriate way.

Bar manager

Tropics cocktail and wine garden
04.2022 - 11.2023
  • Oversee day-to-day operations of the bar, including staff scheduling, inventory control, and ensuring compliance with health and safety regulations
  • Recruit, train, and supervise bar staff, ensuring a high level of customer service and adherence to policies and procedures
  • Monitor and manage the bar's budget, control costs, and implement strategies to maximize profitability, such as pricing, promotions, and cost-effective purchasing
  • Foster a positive and welcoming atmosphere for customers, addressing concerns, and ensuring a high level of customer satisfaction
  • Collaborate with the kitchen to develop and update drink menus, create promotional events, and implement marketing strategies to attract customers.

Bartender

Good times bar and grill
02.2022 - 05.2022

Bar supervisor

Eight dining
07.2021 - 02.2022

Cellar Staff and Bartender

Ivy Merivale
11.2018 - 07.2021

Education

Bachelor of Professional Accounting -

Wentworth Institute of Higher Education
01.2021

Skills

  • Management Skills
  • Creativity
  • Product Knowledge
  • Market Knowledge
  • Negotiation
  • Critical Thinking
  • Leadership
  • Goal-driven
  • Inventory management
  • Event planning

Timeline

Assistant Store Manager

BWS Bakewell
12.2023 - Current

Bar manager

Tropics cocktail and wine garden
04.2022 - 11.2023

Sales representative

BWS
03.2022 - 12.2023

Bartender

Good times bar and grill
02.2022 - 05.2022

Bar supervisor

Eight dining
07.2021 - 02.2022

Cellar Staff and Bartender

Ivy Merivale
11.2018 - 07.2021

Bachelor of Professional Accounting -

Wentworth Institute of Higher Education

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Sujan Khatri