Ranveer Harsh
Melbourne,VIC
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and loyalty at Village Cinemas by leveraging my strong multitasking abilities and outgoing personality. Trained in cash register operation and known for a professional appearance, I consistently delivered outstanding service, significantly reducing transaction discrepancies. Offering strong ability to connect with customers and provide high-quality service. Bringing an understanding of mixology principles and the ability to quickly learn new recipes and techniques. Ready to use and develop organizational and multitasking skills in a retail position.
Overview
3
3
years of professional experience
Work History
Front of House and Bartender
Village Cinemas
08.2020 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Front of House Employee
McDonald's Restaurant
07.2019 - 04.2020
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Bachelor of Arts - Acting
The University of Melbourne
Melbourne 11.2025
High School Diploma -
Point Cook Senior Secondary College
Melbourne 11.2021
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Payment Processing
- Cash Register Operation
- Service-oriented mindset
- Professional Appearance
- Sales expertise
Languages
Hindi
Native or Bilingual
Timeline
Front of House and Bartender
Village Cinemas
08.2020 - 12.2022
Front of House Employee
McDonald's Restaurant
07.2019 - 04.2020
Bachelor of Arts - Acting
The University of Melbourne
High School Diploma -
Point Cook Senior Secondary College
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