Ranveer Kothakonda

As the Director of Service at TeamKids, I was responsible for overseeing the operations of a before and after-school care program. I successfully managed a large team of educators and facilitated high-quality care for a significant number of children while fostering strong relationships with schools and the wider community. Additionally, I briefly served as a Mentor, supervising approximately 10 schools during school holidays, acting as the primary point of contact and providing guidance as a regional manager to ensure smooth operations.

• Led a team of educators, overseeing the care and development of a large number of children, ensuring that programs were safe, engaging, and aligned with educational standards.
• Cultivated and maintained strong relationships with local schools, parents, and community members to enhance the overall service delivery and ensure ongoing collaboration and communication.
• Played a key role in training and upskilling educators, supporting their career progression by mentoring them into leadership roles such as coordinators and directors.
• Managed staff schedules, maintained compliance with industry standards, and ensured the efficient running of daily operations.
• Implemented policies and procedures to ensure that all children received a nurturing and educational experience in a safe environment.

As an Educator at TeamKids, I was responsible for providing a safe, engaging, and supportive environment for children during before and after-school care programs.

• Delivered structured activities and educational programs to children, fostering learning and creativity.
• Ensured the safety and well-being of children in accordance with company policies and regulations.
• Collaborated with fellow educators to create a positive and inclusive atmosphere for children.
• Built strong relationships with children, parents, and staff, promoting communication and trust.

Responsible for providing an engaging and safe experience for guests, particularly children, at the Legoland Discovery Centre. My duties included operating rides, facilitating and hosting birthday parties, and ensuring high-quality child interaction, all while working collaboratively within a team to maintain smooth operations.

• Operated and maintained various attractions and rides, ensuring safety and enjoyment for all visitors.
• Hosted and coordinated birthday parties, ensuring a memorable and seamless experience for guests.
• Provided exceptional customer service by engaging with children and their families, enhancing the overall visitor experience.
• Worked effectively as part of a team to maintain operational efficiency and uphold company standards.
• Managed guest inquiries and resolved issues promptly, ensuring a positive atmosphere within the Centre.

Customer service contact for Apple’s consumers across the entire Asia-Pacific region that had technical support inquiries.

• Technical knowledge of Apple’s products ranging from MAC Desktop/Laptop, iPad, iPhone, Apple Watch and Apple TV among other related accessories and devices.
• Creating a wonderful experience for consumers and aiding in their queries.
• Use of iLog (Customer Management Tool) – Running diagnostics, booking appointments, logging cases, Screen Sharing with customers in regards to troubleshooting.
• Meeting KPIs including call time, customer satisfactions and issue resolution.

I worked for Telstra as a contractor (Through Araza Consultancy Group) at the Testing Centre of Excellence where we tested the Siebel CRM used in Telstra stores. I worked in a large team which consisted of Automated, Manual and Environment Testers.

• Execution of test cases through Jenkins/Tosca.
• Management and Editing of Test Cases in Tosca.
• Upload/Management of data in OracleDB.
• Reporting daily status update to managers.
• Management of test cases and data requests in QC.
• Tracking of environment changes through e-mail and communication with the rest of the team regarding environment and data issues.
• Worked in a fast-paced and high intensity multivendor environment.

• Replenished sales floor merchandise and organized shelves and racks for optimal appearance.
• Assisted in training new employees, contributing to the development of a knowledgeable workforce.
• Managing work on peak shifts ie;Boxing Day, dealing with many customers and multitasking with phone, inquiries, returns, and restocking/recovery during the following days.
• Interacted with customers proactively, identifying needs and offering suitable product recommendations.
• Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.