Ranvir Singh
Campbelltown,NSW
Summary
Information Technology Specialist Motivated personnel ready to make a positive impact on any industry by implementing my knowledge, skills and 10+ Years of Experience within the IT Field, Catering a wide Range of IT Services. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
11
11
years of professional experience
Work History
IT Analyst
SOUTH WESTERN SYDNEY LOCAL HEALTH DISTRICT
06.2020 - 06.2023
- Managing work load and pressure with regular interruptions and changing within a busy healthcare environment.
- Ability to respond quickly to emergencies and user requests within high risk departments, in a dynamic, networked environment.
- Maintaining and managing communication and relationships with staff at all levels, internal and external vendors and management.
- Work as part of a team to support other members of the IT department in the delivery of projects and tasks, through information sharing and education
- Installed system updates to address vulnerabilities and reduce security issues.
- Managed over 50 customer calls per day along side deployment.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Escalate promptly any issues/problems or risks related to the running or implementation of approved information systems in the health service.
- Assist Business Manager with project management.
- Maintaining services during manager's absence. Attend relevant working parties, with manager to maintain knowledge and make recommendations.
- Liaise with outside contractors and assist with jobs whilst they are on-site.
- Program PABX extensions, install and relocate.
- Setup and attend to voicemail programming and users' issues.
- Set up and provide support for pagers.
- Participate in quality improvement and actively look for better ways to improve the department's processes.
- Acquire sufficient knowledge of new systems to assist in facilitating the implementation and support.
- Providing training to assist users and increase the skills and "technology literacy" of all facility staff.
- Liaise with Business Manager to co-ordinate training needs and schedules and ensure optimal use of the computer training facilities.
- Ensure relevant skills and professional interests are updated and maintained.
IT Specialist/Director
TECHOVERLOAD PTY. LTD.
01.2018 - 01.2020
- Trouble shooting users hardware and software problems remotely or physically
- Deploying windows and software's on desktops and laptops
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Installing internal telecommunications and data cabling, equipment and peripherals for computer networks, telephony, cable television and monitored security cameras
- Communicating with clients on a regular basis to ensure high standards are maintained when providing technical support
- Managing Many Business IT Infrastructure on the Go
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
- Responded promptly to incoming sales leads and requests for technical support.
IT Specialist/ Cabler
HTK CABLING SOLUTIONS
01.2016 - 01.2018
- Installing, maintaining, and repairing cable infrastructure
- Performing maintenance on existing cabling systems
- Testing newly installed or relocated cables according to company specifications
- Identifying and removing redundant cabling
- Installing of televisions, routers and internet technology devices
- Troubleshooting issues with cable network
- Installing of cable support structures such as j-hooks, cable racks, and innerduct
- Repairing cable poles and towers
- Ensuring all cables are neatly tied and bundled according to safety regulations
- Completing paperwork such as timesheets, checklists, vehicle inspection reports and service orders.
- Managed time efficiently in order to complete all tasks within deadlines.
IT Technician/Salesperson
NOTEBOOK SOLUTIONS
01.2012 - 01.2015
- Providing IT support and customer service at computer store
- Selling Computer Hardware
- Sales and Stock Data Entry
- Refurbishing Desktops and Laptops
- Onsite work - Installing software, printers and removing virus and malware from computers (Computer tutorials, Windows installation, replacing computer parts)
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Year 10 -
Campbelltown Performing Arts High School
Campbelltown, NSW2012
Cert IV Information Technology Networking -
TAFE NSW
Campbelltown, NSW2015
Cert IV in Telecommunication Cabling Optical Fiber, Data, Coaxial -
TAFE NSW
Campbelltown, NSW2017
Cert IV Cabling Smart Wired Homes -
TAFE NSW
Campbelltown, NSW2017
Diploma - Information Technology Networking and Security
TAFE NSW
Campbelltown, NSW2018
Bachelor of Information and Communications Technology -
Western Sydney University
Sydney, NSWSkills
- Setup and Installation
- Deployments
- System Maintenance and Repair
- Technical Support
- Microsoft SCCM
- Project Management
- Communications Support
- Performance Tracking and Evaluations
- Customer Service Expertise
- Technical Support and Assistance
- Business Planning
- Contract Management
- Troubleshooting
- Data Communications
- Customer Care
- Software and Hardware Issues
- Accounts Payable and Receivable
- Team Leadership
- Managing Operations and Efficiency
- Customer Relationship Management
- Time Management
- Budgeting and Cost Control
- Plan Projects
- Voice and Data Service Migration
- Resolve Technical Problems
- Troubleshooting Network Issues
- Network Maintenance
- Microsoft Windows and MS Office 365
- Wireless Networking
- Diagnose Faults
- Service Desk Team Management
- Mobile Fleet Management
- Configuring Devices
- Warranty Requirements
- Application Installation
- AV Installation
- Low-Voltage Cabling
- New Employee Training
- Support End-Users
- Helpdesk Services
- LAN and WAN Assessment
- Maintenance Support Systems
- Video Surveillance Systems
- Maintenance and Repair
- Organization and Time Management
- Teamwork and Collaboration
Timeline
IT Analyst
SOUTH WESTERN SYDNEY LOCAL HEALTH DISTRICT
06.2020 - 06.2023
IT Specialist/Director
TECHOVERLOAD PTY. LTD.
01.2018 - 01.2020
IT Specialist/ Cabler
HTK CABLING SOLUTIONS
01.2016 - 01.2018
IT Technician/Salesperson
NOTEBOOK SOLUTIONS
01.2012 - 01.2015
Year 10 -
Campbelltown Performing Arts High School
Cert IV Information Technology Networking -
TAFE NSW
Cert IV in Telecommunication Cabling Optical Fiber, Data, Coaxial -
TAFE NSW
Cert IV Cabling Smart Wired Homes -
TAFE NSW
Diploma - Information Technology Networking and Security
TAFE NSW
Bachelor of Information and Communications Technology -
Western Sydney University
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