Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ranvir Singh

Perth,WA

Summary

Dynamic Phone Repair Technician with a proven track record at Tech Repair, excelling in hardware diagnosis and customer service. Skilled in resolving complex technical issues while maintaining strong customer relationships. Committed to quality assurance and effective conflict resolution, ensuring customer satisfaction and loyalty through expert device repairs and personalized support.

Resourceful professional with a background in telecommunications equipment installation and repair, known for productivity and efficiency in completing tasks. Skilled in network configuration, troubleshooting complex issues, and upgrading telecom systems. Excel at problem-solving, communication, and adapting to new technologies to ensure optimal system performance.

Skilled telecommunications equipment installer and repairer with comprehensive background in setting up, maintaining, and troubleshooting various types of telecom systems. Possess strong technical aptitude, problem-solving abilities, and familiarity with latest industry standards. Demonstrated ability to improve system efficiency and resolve complex issues, resulting in enhanced communication capabilities for organizations.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience

Work History

Phone Repair Technician

Tech repair
Surrey, England
03.2018 - 03.2024
  • Diagnosed and repaired hardware issues on various types of mobile phones, tablets, and other electronic devices.
  • Created detailed reports outlining the nature of each repair job performed.
  • Repaired damaged housings or replaced them with new ones as necessary.
  • Conducted quality assurance tests on repaired devices prior to returning them to customers.
  • Replaced defective components such as batteries, screens, cameras, speakers.
  • Troubleshot software and hardware problems on a variety of mobile devices.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Cleaned and tested parts before assembling them into complete units.
  • Ensured that all tools were properly calibrated and maintained in good working condition.
  • Performed system updates and installed new software applications as needed.
  • Provided technical advice to customers regarding device maintenance and usage.
  • Educated customers about available services and warranties associated with their devices.
  • Disassembled phones according to manufacturer specifications in order to access internal components for repair or replacement.
  • Followed safety protocols when handling hazardous materials such as chemicals used for cleaning purposes.
  • Attended training sessions related to product updates or changes in industry standards whenever applicable.
  • Ordered replacement parts from authorized suppliers when necessary.
  • Inspected returned products for signs of damage or tampering prior to performing repairs.
  • Installed, set up, and repaired devices and system components.

Customer Service Representative

Sports direct
Hounslow, England
03.2011 - 03.2017
  • Provided accurate information about products and services to customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.

Education

Bachelor of Arts - Arts Education

SSM Collage
Punjab(India)
03-2010

High School Diploma -

Arya Senior Secondary School
Punjab(India)
03-2007

Skills

  • Device repair
  • Hardware diagnosis
  • Software troubleshooting
  • Quality assurance
  • Technical support
  • Customer service
  • Parts ordering
  • Relationship management
  • Conflict resolution
  • Equipment maintenance
  • Network troubleshooting
  • Device assembly
  • Component-level repair
  • Data recovery
  • Button repair
  • Warranty services
  • Charging port repair
  • Hardware diagnostics

Timeline

Phone Repair Technician

Tech repair
03.2018 - 03.2024

Customer Service Representative

Sports direct
03.2011 - 03.2017

Bachelor of Arts - Arts Education

SSM Collage

High School Diploma -

Arya Senior Secondary School
Ranvir Singh