Ranvir Singh Chattha
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Fraud Analyst
Commonwealth Bank
05.2022 - 06.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritise investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analysed large amounts of data to find patterns of fraud and anomalies.
- Tracked over 100 fraud cases daily and monitored trends to develop strategies for prevention.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Contacted customers directly to notify of fraudulent activity and minimize impacts which would be over 100 calls per day.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analysed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Reviewed transactions and receipts to identify any suspicious activity.
- Implemented internal controls to maintain integrity and accuracy of financial records.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Developed and implemented procedures to detect and prevent fraud.
Real Estate Agent
Ray White Real Estate
10.2020 - 04.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Collaborated with stakeholders to complete property sales and purchases.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Assistant Store Manager
Telstra
09.2018 - 10.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Customer Service Advisor
Telstra
08.2015 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Recommended and upsold new products, resulting in 300% increase in revenue.
- Created customer support strategies to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Addressed complex issues by scheduling repair appointments.
- Responded to customer calls and emails to answer questions about products and services.
Crew Trainer
Mcdonalds
06.2009 - 01.2013
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Facilitated virtual, in-person and blended learning sessions.
Education
Bachelor Of Criminology - Criminology
University of Western Sydney
Parramatta, NSW11.2023
Skills
- Industry Trends
- Detection Models
- Criminal Law
- Case Management
- Trend Analysis
- Activity Monitoring
- Fraud Prevention and Detection
- Local, State and Federal Regulations
- Background Investigations
- Law Enforcement Practices
- Investigative Reports
- Processing of Subpoenas
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Fraud Analyst
Commonwealth Bank
05.2022 - 06.2023
Real Estate Agent
Ray White Real Estate
10.2020 - 04.2022
Assistant Store Manager
Telstra
09.2018 - 10.2020
Customer Service Advisor
Telstra
08.2015 - 09.2018
Crew Trainer
Mcdonalds
06.2009 - 01.2013
Bachelor Of Criminology - Criminology
University of Western Sydney
Similar Profiles
Achyutha JagadeeshAchyutha Jagadeesh
Data Science Job Simulation at Commonwealth BankData Science Job Simulation at Commonwealth Bank
Tia-Maria S. AlburyTia-Maria S. Albury
Assistant Branch Manager at Commonwealth BankAssistant Branch Manager at Commonwealth Bank
Vivienne CirilloVivienne Cirillo
Executive Assistant at Commonwealth BankExecutive Assistant at Commonwealth Bank
Trushik J TekwaniTrushik J Tekwani
Assistant Corporate Banking Manager at Commonwealth BankAssistant Corporate Banking Manager at Commonwealth Bank
Holly MerryfullHolly Merryfull
Receptionist at MD ImagingReceptionist at MD Imaging