Rao Chen

• Ensured compliance with EYLF and NQS requirements, maintaining high-quality education and care standards.
• Established good relationships with parents, and guardians through morning sessions.
• Developed individualized learning plans for children based on their strengths and weaknesses.

Key Achievement:

Contributed to planning and facilitating Harmony Week experiences by incorporating culturally diverse books, songs, and hands-on craft activities, promoting inclusion, and cultural awareness among children.

• Engaged toddlers in creative activities such as painting or drawing which promoted creativity and imagination.
• Collaborated with other lead educators in developing lesson plans that meet the needs of all children enrolled in the program.
• Maintained accurate records on each child's progress, behavior and health.

Key Achievement:

Successfully supported a non-verbal toddler's communication development by introducing baby sign language and sensory cues during routine care.

• Participated in professional development activities to stay up-to-date on best practices related to Montessori education.
• Encouraged positive behavior among students through reinforcement techniques such as rewards or praise.
• Ensured compliance with state laws governing child care centers.

Key Achievement:
Successfully supported a child with challenging behaviors to regulate emotions and follow routines using Montessori-aligned strategies and positive reinforcement.

• Provided high-quality customer services by responding to customer enquiries, provided product information and recommendations, processed sales transactions for any card or cash payments.
• Conduced weekly store stock-take by counting products by population, accurately recording in internal system and compared with the expected amount per accounts, investigated any material variances for inventory balance.

Key Achievement:

Initiated data analysis and recommended management to shift sales focus to purely women's fashion instead of both genders to accurately target primary customers, suggested well received and adopted by management.

• Conducted online research to collect key information regarding the client industry, target audience, competitors, competitor marketing strategies, market share distribution, and more.
• Performed data analysis, industry trend analysis, and competitor analysis using Excel; generated pivot tables and visual aids to better display analysis outputs.

Key Achievement:

Suggested the adoption of Tableau and Python during daily data analysis work procedures to improve work efficiency and to embrace new technology, an idea adopted by the team manager.