Raphael Chu
Cheltenham,NSW
Summary
Final year student offering a well-rounded balance of educational and industry knowledge. Ready to gain new skills and development in the legal field. Strong customer service and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
Fortress Sydney
2023.03 - Current
• Ensuring Fortress guests have an amazing customer journey and experience with all aspects of the venue.
• Performing excellently in all roles as an all rounder with • a focus on initiative and sound judgements.
Rotation duties between Tavern (hospitality), Alienware Arena (events admin), Telstra Lounge (IT/AV), and Arcade.
Customer Experience Team Member
FREAK Entertainment
2021.05 - Current
- Handled over 50 customer transactions per day through Roller, Rezdy and Square
- Provided charismatic performances to entertain customers and clients
- Explained company policies, game rules and safety requirements.
- Used debugging techniques to identify issues and resolve errors.
- Designed and developed Drive Simulator Experience Packages to deploy to Drive Systems across three venues running Project Cars Pro and motion rig equipment.
Administration Assistant
Brown Wright Stein Lawyers
2022.05 - 2023.04
- Produced letters and memoranda to inform stakeholders of business decisions.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Prepared legal documents, reports and presentations.
Reception and Front Desk
Rhodes Medical Imaging
2018.11 - 2020.01
- Worked alongside 8 senior medical specialists in an office and service environment
- Gained proficiency with COMRAD software for booking and sign-in processes
- Assisted over 40 patients per day through sign-in, scanning and aftercare for future bookings.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Law -
University of Technology Sydney
Sydney, NSW2023
Certificate of Registration -
Australian College of Professionals
Sydney, NSW2020
High School Certificate -
Baulkham Hills High School
Baulkham Hills2017
Skills
- Decision Making
- Complex Problem Solving
- Relationship Building
- Conflict Resolution
Volunteering
ESPORTS TEAM MANAGER, 01/2022 - Present (1 yr 7 mos)
Goguryeo Gaming, Australia
• Primary point of contact for three amateur League of Legends tournament and development rosters.
• Rostering, scheduling and reporting to Goguryeo Gaming coaches, analysts as well as external tournament organisers.
• Creation and management of a 150 member Discord server in order to facilitate substitutes, training and discussion sessions.
EVENTS DIRECTOR, 10/2021 - 12/2022 (1 yr 3 mos)
Japanese and Australian Student Society, University of Technology, Sydney
- Creating a events calendar in collaboration with Marketing and Communications Directors
- Co-ordinating and planning events (date, venue)
- Liaising with Club Treasurer to confirm budget of events
- Creating and documenting reflections, risk-assessment forms and grant applications to ActivateUTS
MARKETING AND COMMUNICATIONS DIRECTOR, 10/2021 - 03/2022 (6 mos)
Voices of Influence, Australia
- Coordinating responses to social media needs to a broad range of media sources using Canva (Instagram, Facebook, Twitter)
- Preparing media releases and associated materials for the social media strategy
- Creating and managing the social media and marketing strategy
- Managing and coordinating with events directors and Steering Committee
Additional Information
Flavia Santos, Assistant General Manager at Fortress Sydney
0411 572 592
Luke Monaghan, Former Area Business Manager at FREAK Entertainment
0431 715 552
Sharon Dinagaran, Former Duty Manager at Fortress Sydney
0404 735 377
Scarlett Zou, Personal Referee
0402 283 999
Timeline
Customer Service Assistant
Fortress Sydney
2023.03 - Current
Administration Assistant
Brown Wright Stein Lawyers
2022.05 - 2023.04
Customer Experience Team Member
FREAK Entertainment
2021.05 - Current
Reception and Front Desk
Rhodes Medical Imaging
2018.11 - 2020.01
Bachelor of Law -
University of Technology Sydney
Certificate of Registration -
Australian College of Professionals
High School Certificate -
Baulkham Hills High School
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