Summary
Overview
Work History
Education
Skills
Timeline
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Raphael Guevara

RINGWOOD,VIC

Summary

Dynamic leader with proven expertise in staff management and customer service, honed at JD Sports and McDonald's. Excelled in improving customer satisfaction and team productivity through innovative solutions and effective training. Skilled in inventory management and fostering professional work environments, demonstrating a goal-oriented approach and strong problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Supervisor

JD Sports
11.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Department Manager

Mcdonalds, PDI FOODS
08.2017 - 11.2023
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

Year 12 -

Mullauna College
Mitcham, VIC

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Supervisor

JD Sports
11.2023 - Current

Department Manager

Mcdonalds, PDI FOODS
08.2017 - 11.2023

Year 12 -

Mullauna College

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Raphael Guevara