Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Raphael Soulier

Claremont,Australia

Summary

Experienced customer service professional with a strong track record in hospitality, perishable product packaging & management, and hands-on cleaning. Adept at time management, problem-solving, adaptability, and teamwork. Highly organized and eager to learn. Seeking customer-facing roles to excel in. Available for immediate discussion.

Overview

9
9
years of professional experience

Work History

Pressure Washer

Aqua Fairies
Perth, WA
10.2023 - Current
  • Performed chemical-assisted pressure washing for commercial building companies, guaranteeing the prompt readiness of newly constructed homes for handovers.
  • Performed thorough cleaning of various surfaces including driveways, patios, decks, bricks, and sidewalks using a pressure washer
  • Effectively operated pressure washers to ensure the protection of delicate surfaces.
  • Conducted thorough area inspections to identify and mitigate potential hazards.

Cheese Specialist

Formaggi Ocello
02.2022 - 04.2023
  • Front-facing role serving customers as specialist advisor of products whilst collaborating with team of 2-5 co-workers
  • Adept at multi-tasking by maintaining quality of products, advising customers, selling and packaging
  • Developed and maintained strong customer relations leading to repeat visits and multiple regular clients.

Customer Service Representative

Trackside Bakery
12.2020 - 12.2021
  • Individualising customer interactions in a location with a diverse and large customer base from varying cultural and socioeconomic backgrounds
  • Effective problem solving of customer conflict while maintaining efficiency in a fast-paced, high product turnover workplace
  • Robust knowledge of products and pricing leading to effective tracking of stock and the organization of storeroom-held items, with particular attention on perishable goods.

Visual Merchandiser

ELLE Boutique
01.2020 - 01.2021
  • ELLE Boutique is Perth’s oldest and most reputable luxury womenswear store
  • I have learnt so much about luxury retail
  • I have created exciting store presentation and styling as well as formed client relationships and an understanding of the expectation as a sales consultant
  • My position as a visual merchandiser allowed me to exploit my creativity and bring excitement to the iconic shop windows
  • I worked closely with the buyer and boss to bring the collections to life.

Stock Management and Forklift Operations

Brownes Dairy
11.2015 - 07.2018
  • Received training of individual and product line machinery operation, gaining Forklift Licence
  • Ensured following of safe working guidelines to create a safe environment for both self and colleagues in an often-hazardous work environment; took initiative to assist and advise new members of the team
  • Consistent completion of individual daily tasks and collaboration with teammates when working on large orders
  • Developed understanding of industrial factory operations (supply lines etc.), time efficiency and maximisation, quality control and handling commercial grade specialty orders.

Education

Diploma - Logistics And Materials Management

South Metropolitan TAFE
Perth, WA

Diploma of Applied Fashion Design and Merchandising -

North Metropolitan Tafe
Perth, WA

West Australian Certificate of Education -

Aranmore Catholic College

Skills

  • Complex problem solving
  • Reliable
  • Collaboration
  • Self Sufficient
  • Meticulous
  • Punctuality
  • Organised
  • Cognitive flexibility
  • Well Mannered
  • Bilingual (French & English)
  • Hard Working

References

  • Shane Pallot, Manager/owner at Trackside Bakery, 0408 787 012
  • Lauchlan Ivolich, Manager/owner at Aqua Fairies, 0434 425 331
  • Andrea Macellaro, Manager at Formagi Ocello, 0414 862 159

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Pressure Washer

Aqua Fairies
10.2023 - Current

Cheese Specialist

Formaggi Ocello
02.2022 - 04.2023

Customer Service Representative

Trackside Bakery
12.2020 - 12.2021

Visual Merchandiser

ELLE Boutique
01.2020 - 01.2021

Stock Management and Forklift Operations

Brownes Dairy
11.2015 - 07.2018

Diploma - Logistics And Materials Management

South Metropolitan TAFE

Diploma of Applied Fashion Design and Merchandising -

North Metropolitan Tafe

West Australian Certificate of Education -

Aranmore Catholic College

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Raphael Soulier