Raquel Cano

• Provided exceptional customer service in a dynamic and high-pressure environment, efficiently handling orders with speed and accuracy for both regular customers and large groups during special events, while consistently maintaining high standards of hospitality.
• Prepared and served a wide variety of beverages, including coffee, cocktails, beer, wine, and non-alcoholic drinks, with focus on quality, flavor, and presentation, fostering customer loyalty.
• Collaborated effectively with kitchen and floor staff to ensure a seamless workflow and timely delivery of orders, even during peak hours.
• Managed cash and card transactions using POS systems, ensuring accuracy in cash handling and customer satisfaction, while performing end-of-day reconciliations with complete transparency.
• Maintained and implemented high standards of cleanliness and organization at the bar, ensuring compliance with safety and hygiene regulations.
• Supervised and trained new employees, providing guidance in service techniques, basic mixology, and safety protocols, which improved team cohesion and overall performance.
• Handled challenging customer situations, resolving complaints and special requests professionally, ensuring customer satisfaction and enhancing the venue’s reputation.

Key Achievement: Served an average of 300-400 customers daily during peak season, preparing and serving drinks with speed and precision, while ensuring minimal wait times and providing an exceptional customer experience