Raquel Fletcher

• Work across diverse sector to provide asset management and project-related services at BP fuel terminals across Australia which includes engineering within the ATOM contract $150M, 75% contractor delivery model.
• Set overall HSE vision and provided team leadership.
• Work in matrix management environment with oversight of division contract level managers, in safety operations and compliance.
• Developed effective HSE business plan to align strategic decisions with long-term objectives and support sustainability objectives.
• Delivered HSE business strategy and developed systems and procedures to improve operational safety standards, team efficiency and client requirements.
• Direct HSE initiatives to achieve regulatory compliance, foster good construction practices and meet component quality standards.
• Reduced contract risk by managing critical risk processes and controlling contractor management.
• Serve as subject matter expert on HSE regulations and policies.
• Apply performance data to evaluate and improve HSE operations, target current business conditions and forecast needs.
• Prepare detailed reports or presentations based on performance outcomes.
• Led HSE improvement initiatives to advance operational efficiencies.
• Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Investigated and resolved contract HSE non-conformances.
• Collaborate with client and contractors to refine HSE procedures, devise best practices and correct quality audit findings.
• Plan and resource external training personnel for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Advanced productivity KPIs by leading trainings on procedures and safety practices.
• Evaluated contract HSE conditions and operations to determine strengths and areas for improvement.
• Lead HSE direct reports to coordinate regional support.
• Engage team members and improved HSE performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new processes.
• Develop and maintained relationships with clients and contractors through contract HSE development.
• Boost productivity by consolidating HSE systems, data collecting, training programs into one main HSE management system.
• Provide new-employee health and safety orientations and developed materials for presentations.
• Identify accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
• Recommend and implemented measures to help protect workers from potentially hazardous work methods, processes and materials.
• Train, coach and mentor staff to support smooth adoption of new HSE program.
• Establish positive and effective communication among staff and organisation leadership, reducing miscommunications and missed deadlines.
• Identify and corrected deficient performance and behaviours to achieve maximum productivity.

• Oversaw the National business safety rail corridor risk and health projects and related processes.
• Presented project insights and new process recommendations to major safety rail risk processes and led teams in the implementation of strategies to comply with rail and health mandates.
• Worked with rail regulatory to assess company safety requirements.
• Closely collaborated with project members to identify and quickly address problems.
• Maintained project schedules by managing timelines and making proactive adjustments.
• Planned and arranged meetings with external organisations and individuals, enabling parties to meet and discuss project progress.
• Managed and motivated project teams to promote collaboration and keep members on-task and productive.
• Investigated and corrected or escalated project problems.
• Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
• Collaborated with project owners and team members to set ambitious but achievable goals.
• Communicated with regulator and internal corporate HSE team members to keep project on schedule.
• Identified innovative and automated approaches to current software, making suggestions that were widely received.
• Analyzed projects to determine resource requirements and procured necessary equipment and software.
• Built and utilized reporting systems to keep management in loop with latest information.
• Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
• Managed implementation of risk administration software.
• Gathered and disseminated project materials at key points to stakeholders.
• Reduced cost by negotiating software agreements strategically.
• Educated and informed internal staff about new risk management software and health compliance standards.

• Managed strategic HSE interface partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams between Spotless Facilities Services and Downer Utilities division.
• Worked with leadership to strategise and introduce interface initiatives.
• Met with manager weekly to provide detailed project report and milestone updates.
• Infused and drove diversity practices into Spotless company culture, values and engagement of the Downer initiatives to foster the Downer HSE framework and environment of inclusion and support.
• Developed HSE project work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute the Downer HSE framework into the New Zealand Spotless business.
• Monitored implementation of HSE requirements into Spotless, reporting systems to comply with project requirements and Downer corporate HSE standards.
• Planned, executed and controlled assigned HSE projects.
• Provided team with coaching and direction or project initiatives.
• Closely collaborated with project members to identify and quickly address problems.
• Performed independent analysis and provided recommendations to overcome project obstacles.
• Spoke with peers to verify task completion, meeting tight deadlines and schedules.

• Maximized the South Island management teams safety knowledge by training, monitoring and directing employees in application of best practices and regulatory protocols.
• Worked with clients including NZ Defence, Dept. Corrections, public hospitals, industrial industries, event stadiums, education and industrial laundries to support the understanding of Spotless HSE strategies requirements.
• Enforced hazard elimination and control requirements for indoor and outdoor spaces to reduce accidents.
• Provided training to new personnel on risk and hazard identification and instructed on reporting and handling of hazardous materials.
• Examined safety and performance documenting non-compliance issues for remediation.
• Developed and presented HSE training programs.
• Organized and conducted ISO safety audits with clients and contractors.
• Scheduled regular inspections and audits, reported findings and implemented solutions.
• Performed post-accident investigations to document and prevent workplace incidents.
• Worked with regulatory to assess company safety performance.
• Worked with medical teams, patients and families to implement effective injury treatment plans.
• Carried out day-day-day duties accurately and efficiently.
• Supported, mentor HSE advisors through one-on-one sessions, determining aspirations, setting goals and working through HSE development challenges.

HSE lead for the Power Jointing Business across the regions electrical distribution network. Develop and implement health and safety practices and effectively manage the risk across the business to ensure legislation requirements are met to secure contract. Member of the senior leadership team. Support both maintenance and major construction projects.

HSE lead for Paul Smith Earthmoving across drainage, demolition, major earth works, road infrastructure construction, heavy machinery operations to diverse customer base in the South Island.

Proactively developed, implemented and monitored policies and procedures to ensure a safe and healthy work environment.

Proactively developed, implemented and monitored policies and procedures to ensure a safe and healthy work environment.

Proactively implemented and monitored policies and procedures to ensure a safe and healthy work environment. Business support to 7500+ employees across south island footprint.

Provided coordination in all areas of safety, health and industrial hygiene in the sawmill and forestry sector to achieve operational excellence and accreditation.