Raquel Gould
Baringa,QLD
Summary
Dynamic and results-oriented professional with extensive experience in retail management at Maeva Hospitality and a background in nursing at Qld Health. Excelled in store operations and complaint resolution, boosting customer satisfaction through strategic selling and effective team training. Skilled in fostering team development and implementing evidence-based interventions, significantly enhancing service quality and operational efficiency.
Overview
30
30
years of professional experience
Work History
Retail Manager
Maeva Hospitality
03.2022 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Assistant
Coles Group
10.2020 - 02.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Executed visual merchandising strategies to attract customers and drive sales.
- Developed loyal customer base by providing consistent, high-quality service.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
Registered Nurse
Qld Health
02.1995 - 04.2005
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Education
Bachelor Of Nursing - Nursing
Queensland University of Technology
Brisbane, QLD11.1994
Year 12 Senior Certificate -
Caloundra High School
Caloundra, QLD11.1991
Skills
- Store operations
- Complaint resolution
- Strategic selling
- Team training and development
Timeline
Retail Manager
Maeva Hospitality
03.2022 - Current
Sales Assistant
Coles Group
10.2020 - 02.2022
Registered Nurse
Qld Health
02.1995 - 04.2005
Bachelor Of Nursing - Nursing
Queensland University of Technology
Year 12 Senior Certificate -
Caloundra High School
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