Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raquel Hand

Byron Bay,NSW

Summary

Reliable, detail-oriented, and organised professional with extensive experience in business operations, retail, hospitality and customer service. Passionate about fashion and delivering
exceptional customer experiences across both digital and in-store channels. Tech-savvy,
adaptable, and thrives in fast-paced environments. Eager to contribute to a growing, purpose driven brand.

Overview

18
18
years of professional experience

Work History

Administration Assistant

Byron Corner Store
12.2016 - Current
  • Payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Supported cash flow management by scheduling and prioritizing payments according to company policies and vendor terms.
  • Reconciled bank accounts and credit card to verify accuracy of cash records.

Restaurant Owner/Operator

Cuda Bar Pty Ltd
09.2010 - 05.2016
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Managed payroll, daily deposits, and cost controls.
  • Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
  • Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
  • Maintained positive relationships with local community and government officials.

Retail Store Manager

Aldo Group
11.2007 - 07.2010
  • Managed a team of 8 plus staff members.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Responded to customer enquiries via email, phone, and in-store.
  • Assisted with processing returns and exchanges, always aiming for a positive resolution.
  • Supported inventory stocktakes and maintained accurate records.
  • Collaborated with cross-functional teams, such as purchasing and sales departments, contributing insights derived from inventory data analysis.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Education

Bachelor of Business Admin. -

Mackenzie University
Sao Paulo, Brazil

Skills

  • Customer Care
  • Sales
  • Administrative Support
  • Data Entry
  • Attention to Detail
  • Recordkeeping
  • Paperwork processing
  • Sorting and categorizing
  • Team collaboration
  • Time Management and Efficiency

Timeline

Administration Assistant

Byron Corner Store
12.2016 - Current

Restaurant Owner/Operator

Cuda Bar Pty Ltd
09.2010 - 05.2016

Retail Store Manager

Aldo Group
11.2007 - 07.2010

Bachelor of Business Admin. -

Mackenzie University

Similar Profiles

CREATE PROFILE
Raquel Hand