Raquel Henderson
Halls Head,Australia
Summary
Motivated and compassionate Community Services Professional with extensive experience in supporting families, managing projects, and delivering community-based programs. Strong background in child-focused initiatives, community engagement, and stakeholder relationships. Skilled in program administration, team leadership, and culturally inclusive service delivery. Award-winning student with a passion for growth, with strong organisational and communication abilities. Community Engagement: Extensive experience in working with families, children, and community stakeholders. Program Administration: Expertise in project coordination, scheduling, reporting, and event management. Cultural Competence: Skilled in developing inclusive and culturally relevant programs for diverse communities. Team Leadership & Development: Trained and led teams to deliver high-quality service while maintaining staff motivation and compliance.
Overview
18
18
years of professional experience
Work History
Barista / Store Supervisor
Starbucks, Shepherd's Bush London, UK
06.2022
- Delivered high-quality customer service, trained staff, and ensured operational efficiency in a fast-paced environment
- Peels COVID Emergency Response, Foodbank WA | 2022 City of Mandurah, 2021 Work Placement in Community Development Team: Networked with regional support services, enhancing community engagement and resource coordination
SPARK Learning, Awareness
01.2022
- Lifeline's Domestic Violence
Manager
Dome Café
01.2014
- Led operations, overseeing staff management, inventory control, and health & safety protocols Trained and developed staff, created rosters, and ensured exceptional customer service Managed costs, stock orders, and contributed to overall café strategy and customer satisfaction
- Hospitality & Customer Service Roles
Trainee Parent Facilitator
Anglicare WA - Child and Parent Centre Dudley Park
04.2021 - 12.2023
- Summary of Role: Family Facilitator Trainee Team Purpose and Contribution: This role involved supporting the Bindjareb Early Years and Parenting Team in improving client engagement and codesigning service enhancements
- Key responsibilities included working with families to establish a Family Reference Group (FRG), contextualizing Child Wise (CSYS) recommendations, and fostering meaningful participation of families in shaping child and parenting services
- Role Purpose and Contribution: As a Family Facilitator Trainee, I leveraged lived experience and local knowledge to collaborate with the team in defining project objectives, co-designing participatory mechanisms, and identifying areas for service improvement
- The position emphasized capacity building for both staff and families, enabling a family-led structure for sustained engagement and partnership
- Key Responsibilities: Engaging with families through activities and consultations to gather feedback and inform improvements
- Supporting the establishment and operation of the FRG, with a goal of making it family led
- Assisting in the creation of accessible, culturally appropriate materials on child-safe principles
- Documenting personal experiences to enhance organisational understanding of engaging individuals with lived experience
- Providing administrative support for the FRG, including meeting coordination and action plans
- Key Outcomes and Impact: Successfully contributed to the development of the FRG as a permanent mechanism for family engagement
- Helped create child- and parent-friendly materials to interpret child-safe principles
- Collected and analysed evaluation data to improve programs, while contributing to service planning and local community needs assessments Represented the Centre at interagency forums, strengthening relationships and collaborations with local service providers
- Strengthened connections between staff and local families, enhancing trust and collaboration
- Supported the professional development of community members, increasing their capacity for future roles
- This role showcased my ability to foster meaningful relationships, apply lived experience to improve services, and support collaborative, family-centred initiatives in a culturally responsive manner
Voices Trainee Facilitator
Anglicare WA
03.2021 - 12.2023
- Spearheaded the establishment of the Family Voices Group (FVG), guiding families towards ownership of the initiative Facilitated key improvements in alignment with Child Safe/Youth Safe recommendations, supporting the implementation of culturally friendly resources for families and staff Delivered administrative support including scheduling, meeting minutes, action plans, and monthly qualitative reporting to stakeholders Engaged with local families at community events to gather feedback, enhancing service delivery and fostering community connections Contributed to the planning and execution of workshops, ensuring child-safe principles and family engagement
Early Years Activities Officer
Anglicare WA
02.2021 - 12.2023
- Provided information, referrals, and support to families, enhancing access to community services Coordinated child-centred programs, facilitating inclusivity for children with diverse needs and ensuring culturally relevant content
- Collected and analysed evaluation data to improve programs, while contributing to service planning and local community needs assessments Represented the Centre at interagency forums, strengthening relationships and collaborations with local service providers
Early Years Activities Officer
Anglicare WA - Mandurah
08.2021 - 06.2023
- This role supports Anglicare WA's mission to empower families and communities
- The Playful Hearts program complements the Parenting Connection WA initiative, focusing on building strong, inclusive, and resilient communities in the Peel region through play-based activities
- Key Responsibilities Assist in planning and delivering pop-up playtime sessions and events for families
- Provide referrals to other services for families as needed
- Gather and report feedback on local children, families, and community needs
- Collect and forward evaluation data to the Playful Hearts Project Officer
- Serve as a community link, collaborating with Child and Parent Centre staff, Parenting Connection staff, and other stakeholders
- Team Contribution The role fosters connection and inclusivity among families, promoting nature-based play in schools, playgrounds, and community spaces
- The program values cultural diversity and aims to create harmonious, connected communities
customer service
ESS Compass Group
01.2011 - 01.2014
- Functions, including cash handling, staff training, and event support Maintained a clean and organized work environment, ensuring compliance with safety standards and customer satisfaction
Café Manager
Dome Café - Mandurah
01.2006 - 01.2011
- Managed daily café operations, staff, and customer relations, ensuring smooth and efficient service delivery
Education
Bachelor of Arts - Community Development, Human Behaviour
Murdoch University
01.2025
Cultural Awareness Training - undefined
Murdoch University
01.2024
First Aid - Child Care Setting
Mental Health Skillset
01.2023
Diploma of Community Services - undefined
South Metropolitan TAFE
01.2022
Certificate IV - Community Services
South Metropolitan TAFE
01.2021
Certificate III - Business Administration
South Metropolitan TAFE
01.2020
Certificate III - Business
South Metropolitan TAFE
01.2020
Infection Control Skill Set - undefined
South Metropolitan TAFE
01.2020
Skills
- Communication: Proficient in written and verbal communication with the ability to build relationships with diverse groups
- Technology: Microsoft Office (Excel, Word, PowerPoint, Access), MYOB, Zoom, Teams, and various databases
Timeline
Barista / Store Supervisor
Starbucks, Shepherd's Bush London, UK
06.2022
SPARK Learning, Awareness
01.2022
Early Years Activities Officer
Anglicare WA - Mandurah
08.2021 - 06.2023
Trainee Parent Facilitator
Anglicare WA - Child and Parent Centre Dudley Park
04.2021 - 12.2023
Voices Trainee Facilitator
Anglicare WA
03.2021 - 12.2023
Early Years Activities Officer
Anglicare WA
02.2021 - 12.2023
Manager
Dome Café
01.2014
customer service
ESS Compass Group
01.2011 - 01.2014
Café Manager
Dome Café - Mandurah
01.2006 - 01.2011
Cultural Awareness Training - undefined
Murdoch University
First Aid - Child Care Setting
Mental Health Skillset
Diploma of Community Services - undefined
South Metropolitan TAFE
Certificate IV - Community Services
South Metropolitan TAFE
Certificate III - Business Administration
South Metropolitan TAFE
Certificate III - Business
South Metropolitan TAFE
Infection Control Skill Set - undefined
South Metropolitan TAFE
Bachelor of Arts - Community Development, Human Behaviour
Murdoch University
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