Hi, I’m
RAQUEL HOPE
Penguin,Tasmania
Summary
Solid background in high-volume office environments focused on delivering exceptional clerical, financial and operational supports. Sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, Myob applications and project needs.
Full Drivers Licence with own transport. Full vaccination status. Current Working With Vulnerable People's Card- Employment.
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
After some time off, I have prepared my self readily available and vey excited to get back to work and explore new opportunities and possibilities.
Overview
14
years of professional experience
Work History
Brian Targett Electrical
Senior Finance and Office Administrator
04.2023 - 11.2023
Job overview
- Streamlined office processes by implementing efficient organisational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritising tasks, managing schedules, and coordinating meetings for staff members.
- Facilitated smooth operations by maintaining inventory records,
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Max Solutions Employment Services
Placement Consultant
06.2022 - 04.2023
Job overview
- Helped clients with job placement, study opportunities and pathway supports.
- Delivered exceptional customer service through direct communication with clients and team members.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Coordinated office activities to streamline operations and promote compliance with organisational policies.
- Collaborated with other agencies.
- Maintained up to date understanding of local, regional, national and international news and developments.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- KPI Business structure.
- Improved the efficiency of the placement process by implementing innovative sourcing techniques and strategies.
Services Australia
SME
03.2021 - 03.2022
Job overview
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Implemented departmental compliance with established standards.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximise team performance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Spirit of Tasmania
Customer Service Officer
02.2010 - 11.2012
Job overview
- Checked import and export documentation to determine cargo contents.
- Conducted inventories and updated database to reflect accurate cargo information.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Responded quickly to customer inquiries, needs and problems.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and customer records.
- Multi skilled to work in other departments where there was staff shortages.
Education
TasTAFEDevonport, TAS
Certificate III from Accounts Administration- Partial Completion
2020
Devonport High SchoolDevonport, TAS
Year 10 from Student Leader, Canteen Services & Mentor
2007
Skills
- Logical and Methodical
- Team Building and Leadership
- Verbal and Written Communication
- Willingness to Learn
- Microsoft Office and Excel
- Flexible Schedule
- Customer Service
- Relationship Development
- Recruitment Management
- Database Administration
- Accounting knowledge
- Resourceful and Analytical
Timeline
Senior Finance and Office Administrator
Brian Targett Electrical
04.2023 - 11.2023
Placement Consultant
Max Solutions Employment Services
06.2022 - 04.2023
SME
Services Australia
03.2021 - 03.2022
Customer Service Officer
Spirit of Tasmania
02.2010 - 11.2012
TasTAFE
Certificate III from Accounts Administration- Partial Completion
Devonport High School
Year 10 from Student Leader, Canteen Services & Mentor
Reference
Previous Employer
Brian Targett
0427 371 510
Manager/Owner
Brian Targett Electrical
Previous Employer
Mark Blackwell
0407 810 043
Devonport Manager
Max Employment
Similar Profiles
Haylie McShaneHaylie McShane
Pharmacy Assistant at Rohan TargettPharmacy Assistant at Rohan Targett
Charlotte TargettCharlotte Targett
Food Truck at Andrew TargettFood Truck at Andrew Targett
Josh RuffelsJosh Ruffels
Contractor at Troy Knott Interior DesignsContractor at Troy Knott Interior Designs