RAQUEL HOPE

• Strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Input high volume of monthly invoices with consistent accuracy.
• Managed accounts payable and receivables and payroll.
• Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
• Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
• Managed inbound calls efficiently while multitasking between various systems and applications for optimal service delivery.

(On occasions I still support BTE Electrical with some administrative works).

• Managed a diverse portfolio of clients across multiple industries, consistently meeting or exceeding targets for successful placements.
• Achieved high levels of customer satisfaction by consistently going above and beyond expectations in providing tailored support throughout the placement process.
• Maintained detailed records of all interactions with clients, candidates, employers within the systems for future reference.
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Developed strong relationships with clients and candidates, fostering trust and open communication.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

• Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
• Generated reports detailing findings and recommendations.
• Investigated and resolved customer inquiries and complaints quickly.
• Reviewed current policies regularly to ensure alignment with evolving regulatory requirements in the field of consumer complaint management.
• Trained new CSO Officers on company policies and procedures, ensuring consistent service quality across the team.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Streamlined communication between customers and internal departments for timely issue resolution.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Response time by managing high call volumes while maintaining a professional demeanour under pressure.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Trained staff on operating procedures and company services.
• Managed functional areas of logistics. The last 6 months was acting senior in freight office, until position had been filled by hiring management.
• Improved customer satisfaction ratings through proactive communication regarding shipment updates or delays.
• Investigated and conducted reports for insurance claims to damages upon vessel or site.
• All rounder among the Terminal Services Department, including Passenger sales at front desk and assisting with quarantine.