Raquel Peres Rodrigues

Company Overview: CI&T is a global technology and software development company with a workforce of over 7,000 professionals across Brazil, the United States, Canada, the United Kingdom, Portugal, China, Colombia, Japan, and Australia. With deep expertise across industries such as automotive, hi-tech, financial services, insurance, manufacturing, media, retail, life sciences, and healthcare, CI&T delivers innovative solutions that drive business transformation.

• Providing end-user support, diagnosing, and resolving technical issues on desktops, laptops, Windows, and MacOS, software, hardware, and security systems.
• Installation, maintenance, repair, and configuration of IT infrastructure to ensure optimal performance.
• Managing tools such as Google Workspace, ManageEngine Endpoint Central Cloud, Cortex XDR, Snow Manager Inventory, JumpCloud, and Atlassian Suite (Confluence, Bitbucket, Jira).
• Collaborating with the APAC team to manage remote onboarding and offboarding of users, including equipment provisioning and support.
• Developing and implementing checklists and procedures to prevent recurring issues, and improve information security.
• Creating and revising technical documentation, including guides, manuals, and operational reports.
• Managing IT corporate subscriptions, ensuring accurate reconciliation, and facilitating communication with providers and partners.
• With deep expertise across industries such as automotive, hi-tech, financial services, insurance, manufacturing, media, retail, life sciences, and healthcare, CI&T delivers innovative solutions that drive business transformation.
• Through effective communication and collaboration, I managed the successful integration of the Australian team, ensuring alignment with security and compliance protocols, strengthening operations, and mitigating risks.
• Maintained inventory records of all IT assets including software licenses.
• Evaluated software or hardware to recommend improvements or upgrades.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Led the security and compliance standardization process for over 70 employees in Australia following the acquisition of Transpire by CI&T in 2022-2023. Through effective communication and collaboration, I managed the successful integration of the Australian team, ensuring alignment with security and compliance protocols, strengthening operations, and mitigating risks.

Company Overview: The Warwick Institute of Australia (WIA) is a leading business and IT college located in Sydney's CBD, with a team of approximately 50 employees. WIA offers nationally recognized vocational qualifications in Software Development, Marketing Management, Project Management, Business, and Leadership.

• IT Infrastructure Management: Led strategic management of IT assets, ensuring seamless integration and operational efficiency across hardware, software, printers, CCTV systems, and access security.
• Cloud Platforms: Managed and optimized Azure VMware Solution to support scalable, secure environments.
• System Administration: Administered Active Directory, Office 365, and Windows Server, ensuring a robust, scalable system architecture.
• Network Performance: Oversaw LAN/WAN connectivity, maintained high system reliability, and addressed evolving institutional needs.
• Cybersecurity: Implemented advanced antivirus and protective software solutions to safeguard digital infrastructure and data integrity.
• Database and Software Management: Resolved complex technical issues related to student software systems and database management, ensuring operational efficiency.
• Collaboration and Reporting: Worked closely with executive leadership, staff, and students, providing regular IT performance reports to align technology initiatives with business goals.
• Platform Optimization: Enhanced the performance of Moodle and other platforms to support the delivery of nationally recognized vocational qualifications.
• Successfully led the strategic management and optimization of WIA's IT infrastructure, including system administration, cloud platforms, and network performance.
• Led the integration of critical IT assets, such as hardware, software, and security systems, ensuring seamless operations.
• Implemented advanced cybersecurity measures, significantly enhancing data protection and infrastructure security.

Company Overview: TOTVS S.A. is a leading technology company based in Brazil, with approximately 10,000 employees known as TOTVERS. The company provides technology solutions to 70,000 clients across 12 key sectors of the Brazilian economy, including Agribusiness, Logistics, Manufacturing, Retail, Services, Education, Healthcare, and Finance.

• ERP Expertise: Specialized in customer support for the Protheus ERP, particularly in the Finance module, managing financial processes such as cash flow, payment control, forecasting, and account management.
• Database Management: Utilized SQL Server and Oracle Developer for complex queries, data analysis, and extraction to support client requirements and internal operations.
• Test Environment Management: Configured and maintained test environments using Oracle or SQL, deploying source code to analyze program performance directly in the database.
• Error Resolution: Diagnosed and documented configuration and internal system errors, proposing and implementing solutions in the source code to enhance operational efficiency.
• Client Support: Delivered tailored solutions to clients, resolving issues with financial processes, and ensuring smooth system operations.
• Technical Training: Conducted training programs on operational planning and control, enhancing team skills in ERP systems, and financial process optimization.
• Documentation and Reporting: Prepared detailed technical reports and process documentation to improve organizational efficiency and standardize workflows.
• Advanced analysis: Leveraged administrative privileges to design and implement solutions aligned with client and organizational needs.

Simplify financial processes for large corporate clients by optimizing the Protheus ERP Finance module, solving complex system problems, and implementing custom solutions directly in the source code.

Delivered internal training programs to the Totvs team, developed improved teaching through detailed documentation, and boosted continuous knowledge within my operational team.

Company Overview: Shark Group is a leading company with a strong presence in sectors such as agricultural machinery, agribusiness, construction, automotive, finance, parts, and e-commerce. With over 3,300 employees and a portfolio of brands serving more than 100,000 clients, the group drives social and economic development across Brazil.

• ERP Support: Provided remote support for TOTVS Protheus ERP, addressing operational needs across modules like Purchasing, Finance, Supply Chain, Costs, Billing, and Brazilian tax compliance.
• Process Analysis: Conducted an in-depth analysis of business processes to optimize ERP functionalities and align with operational requirements.
• Database Management: Performed SQL queries directly on company databases to troubleshoot, extract insights, and ensure smooth system operations.
• Code Review: Reviewed source code to identify and resolve system issues, contributing to the maintenance and enhancement of ERP performance.
• Cross-Functional Expertise: Supported various Protheus ERP modules, including Project Management, and other internal systems critical to the company's operations.
• Employee Support: Delivered remote technical support to employees in rural areas, ensuring system reliability and accessibility across Brazil.

Kickstart my IT career at Grupo Shark, a leading company in the agricultural machinery and parts sector, by supporting its TOTVS Protheus ERP system. Delivered impactful solutions to complex system challenges across Finance, Supply Chain, and Tax Compliance modules.