Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raquel Piccinini

Sydney,NSW

Summary

Experienced and customer-focused support agent and highly qualified administrator with over 10 years of experience in both Government and the private sector.

Committed to exceptional service, streamlining administrative processes, and ensuring compliance and excellence. Recognized for analytical and problem-solving abilities, enabling efficient identification and resolution of challenges in administrative and customer service contexts. A detail-oriented team player with strong organizational skills, ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Customer Supply Chain Coordinator

Pepsico
08.2023 - Current
  • Ensure that high volume of sales orders are processed accurately and efficiently
  • Ensure open communication channels with distribution, transport, and inventory teams are maintained
  • Assist with claims investigation and processing of customer credits for accuracy and completeness actioned within 48 hours
  • Manage daily customer enquiries including problem solving for supply and delivery issues
  • Coordinate 'out-of-sequence' orders, collaborate with stakeholders, and ensure timely delivery aligned with customer needs and cost-effectiveness
  • Collaborate with front-line operators in broader Supply Chain team to achieve highest service levels and meet business objectives
  • Demonstrate expertise in optimising the end-to-end supply chain process, ensuring Delivery in Full, On Time (DIFOT) performance nationally and state-by-state
  • Successfully implement strategies to enhance supply chain efficiency, reduce lead times, and improve overall delivery performance with wider Supply Chain team
  • Utilise data-driven insights and analytics to identify bottlenecks and implement solutions for on-time deliveries
  • Possess high-level expertise in SAP, focusing on supply chain coordination and order fulfilment, and proficiently use SAP modules to streamline and optimise processes, enhancing operational efficiency
  • Revising and updating existing Standard Operating Procedures to align with changing business needs and industry standards
  • Ensuring SOPs are current and reflective of evolving best practices, contributing to enhanced operational efficiency
  • Leading transition coaching and problem-solving training with new team members based in Mexico on PepsiCo’s Global Initiative Services both on one-on-one sessions and group meetings.

Retail Manager

By San Sebastian
10.2019 - 08.2023
  • Denim, Apparel, Recruiting, training, leading, and appraising staff
  • Identifying opportunities to make a customer’s experience memorable through exceptional services, quality delivery experiences and knowledge of all products and brand
  • Develop and implement effective sales strategies to drive revenue and increase profitability
  • Roster Management and payroll approval
  • Monitor and analyse sales performance and inventory levels to optimise stock management
  • Maintain visual merchandising standards to create an inviting and engaging shopping environment
  • Interact with vendors and suppliers
  • Manage online business
  • Problem solving and ability to provide solutions
  • Proactive approach in loss prevention management i.e., stock shrinkage
  • Established and administered staff wages & weekly budget, whilst also having effective controls in place to minimize labour costs, prevent overages and minimize burn rate
  • Compose shift schedules and run payroll
  • Implement safety policies
  • Started as Sales Associate and have had few promotions until became Manager responsible for end-to-end operation and staff

Office Administrator

Florianopolis Council
01.2015 - 01.2019
  • Main Responsibilities & Achievements:
  • Dealing and finding solutions to operational and bureaucratic matters
  • Supporting directors and supervisors, and assisting the sectors involved
  • Proficiency in all recently updated Council Websites and Systems
  • Comprehensive understanding of government administrative procedures, regulations, and compliance requirements. Skilled in handling confidential information, maintaining records, drafting correspondence, and supporting smooth functioning of government offices
  • Assisting and supporting population
  • Organizing sensitive files
  • Drafting letters, preparing reports, presentations, and documents
  • Taking meeting minutes
  • Managing Archive sector, filing restrictive cases, maintaining them, and authorising access to employees

Administrative Assistant

Regional Speech And Hearing Counsel
01.2013 - 01.2015
  • Responsibilities & Achievements:
  • Supporting counsel on any needs
  • Organizing files
  • Drafting letters, preparing reports, presentations, and documents
  • Assisting professionals on their enquiries
  • Taking meeting minutes
  • Executed record filing system to improve document organization and management.
  • Developed strategies to streamline and improve office procedures.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Administrative Assistant

Brazilian Society of Aquaculture
01.2012 - 01.2013
  • Maintaining all hard copy and digital records for ongoing projects
  • Making travel arrangements for all directors
  • Assisting in creating and distributing meeting minutes for monthly director’s meetings and other executive meetings
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Creating spreadsheets and presentation information for meetings and fairs.

Education

Bachelor of Science - Aquaculture Engineering

Federal University of Santa Catarina
Florianopolis

Diploma of Project Management -

Australian Pacific College
Sydney, NSW

Diploma of Business -

Australian Pacific College
Sydney, NSW

Skills

  • Office Software Proficiency
  • Process and Procedure Development
  • Customer Outreach
  • Driving Business Growth
  • Budgeting and Cost Control
  • Persuasive Negotiations
  • Team Training
  • Customer Needs Assessments
  • Clear and Professional Communication
  • Knowledge of ERP Management Systems (SAP)
  • Product Knowledge
  • Problem-Solving

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Customer Supply Chain Coordinator

Pepsico
08.2023 - Current

Retail Manager

By San Sebastian
10.2019 - 08.2023

Office Administrator

Florianopolis Council
01.2015 - 01.2019

Administrative Assistant

Regional Speech And Hearing Counsel
01.2013 - 01.2015

Administrative Assistant

Brazilian Society of Aquaculture
01.2012 - 01.2013

Bachelor of Science - Aquaculture Engineering

Federal University of Santa Catarina

Diploma of Project Management -

Australian Pacific College

Diploma of Business -

Australian Pacific College

Similar Profiles

CREATE PROFILE
Raquel Piccinini