Raquel Poe
Emerald,QLD
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Overview
11
11
years of professional experience
Work History
Store Manager
Spendless Shoes
11.2020 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Teacher Aide
Redlynch State College
07.2014 - 11.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behaviorbehaviour effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behaviour to facilitate ongoing communication with parents about their child''s educational journey.
Education
Pimlico State High
Townsville, QLDSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer relations
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
- Store merchandising
- Employee training
- Recruitment and hiring
- Goals and performance
- Accurate cash handling
- Risk management
- Team building
Timeline
Store Manager
Spendless Shoes
11.2020 - Current
Teacher Aide
Redlynch State College
07.2014 - 11.2020
Pimlico State High
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