Raquel Redman

• Maintained relationships with personnel using strong collaboration and teamwork skills.
• Answered phone and performed clerical duties to assist human resources department.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Assisted with on-boarding process of new hires.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Collected room deposits, fees and payments.
• Greeted guests upon arrival and offered assistance

• Set up of banquet food stations and coordinated service to multiple dining areas with up to 500 delegates.
• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Executed synchronized meal service simultaneously serving multiple guests.
• Checked identification for minimum age for sale of alcoholic beverages.
• Monitored dietary restrictions and served guests with special needs.
• Fostered enjoyable event atmosphere through friendly guest interactions

• Demonstrated awareness of liability issues by confirming the legal drinking age and discontinuing service to intoxicated guests
• Engaged in friendly conversation with guests to build rapport and facilitate repeat business
• Applied communication and problem-solving skills to resolve customer complaints and promote brand loyalty
• Collected credit card, cash, and gift certificate payments from customers
• Used correct cleaning, sanitising, and food handling procedures to maintain optimal protection for customers
• Monitored guests for intoxication and immediately reported concerns to management
• Loaded trays with accessories, including eating utensils, napkins, and condiments
• Monitored food distribution, verified guidelines for special diets and delivered meals to recipients quickly
• Communicate with different departments to ensure everything runs smoothly
• Changes from client preferences must adapt accordingly
• Prioritise jobs that are urgent and essential
• Send email to appropriate personnel including Function Report
• Sign and follow Supervisory Checklist
• Communicate with a person in charge of theevent regarding BEO such as timings, food requirements, sets of rooms, temperature or anything that can affect function
• Communicate with other teams to ensure everyone understands the role or task for the day.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Ordered and received products and supplies to stock kitchen areas.
• Planned promotional menu additions based on seasonal pricing and product availability.
• Verified proper portion sizes and consistently attained high food quality standards.
• Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
• Prepared multiple orders up to 70 guest simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
• Communicated closely with servers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
• Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

• Well-being centre - Receptionist
• Visitor - The Good Shepherd Home