Raquel Vieritz
Morayfield,Australia
Summary
Efficient Operational Supervisor recognized for productivity and ability to complete tasks with precision and speed. Skilled in team leadership, process optimisation, and inventory management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team cohesion.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operational Supervisor
Redcliffe Hospital
Redcliffe, Australia
05.2023 - Current
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Managed inventory and supplies to ensure materials were available when needed.
- Supplier negations
- Implementation and training of multiple Computer Programs (Auslab, ieMR/Cerner, Resouce Centre, QIS2, iLearn etc)
- Guided employees in handling difficult or complex problems.
- Workflow management
- Identified areas for improvement in operational systems, processes and practices.
- Implemented process changes that would result in improved efficiency while maintaining quality standards.
- Liasing and maintaining positive relationships with Doctors, Executives and Senior management of all fields.
- Resolved customer complaints or answered customers' questions.
- Uphold confidentiality on exceedingly sensitive matters
- Quality Control of documentation
- Recruited, interviewed and selected employees to fill vacant roles.
- Preliminary project development
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Evaluated employee performance reviews periodically and provided feedback accordingly.
- Tasks undertaken under TPCH & CBH
Clinical Assistant
The Prince Charles Hospital
Chermside, Australia
01.2018 - 01.2023
- Auditing
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Answered phones and responded to inquiries from patients or family members.
- Operated equipment and machinery according to safety guidelines.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Data entry
- Packaging specimens
- Receiving parcels and specimens
- Aided in clinical care and maintained patient well-being across several areas and locations.
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Liaising with Private Practice staff for patient information
- Assistance in creating a rolling roster
- Creation and implementation of training guides to support trainers when teaching new staff
Clinical Assistant
Caboolture Hospital
Caboolture, Australia
01.2016 - 01.2018
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Cleaned and maintained medical equipment following procedures and standards.
- Ensured that all clinical areas were clean, sanitary, and well organized at all times.
- Outpatients and ward collection including Mental Health wards
- Paediatric collections
- Scheduled appointments for patients via phone and in person.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Assisted in developing onboarding plans for new hires.
Retail Assistant
Pillow Talk Morayfield
Morayfield, Australia
01.2013 - 01.2017
Apprentice
E.P.Teaze Hairdressers
01.2009 - 01.2011
Education
Certificate IV - Laboratory Techniques
LTT Group
Brisbane, QLD01.2024
Certificate III - Pathology (Specimen Collection)
Mater Education
Brisbane, QLD01.2015
Certificate III - Business Administrations
Brisbane North Institute of TAFE
Brisbane, QLD01.2012
Senior Certificate - Workplace Practices
Caboolture State High School
Caboolture, QLD01.2010
Skills
- Workflow management
- Inventory management
- Data entry
- Customer service
- Process improvement
- Performance evaluation
- Problem solving
- Workforce scheduling
- Risk management
- Root-cause analysis
- Quality assurance
- Task delegation
- Operational planning
- Performance monitoring
- Staff supervision
- Workflow optimization
- Customer relationship management
- Incident reporting
- KPI tracking
- Delegation
- Multitasking Abilities
- Recruitment and hiring
- Phone and email etiquette
- Train employees
- Handling complaints
- Staff training
- Time management abilities
- Continuous improvement
- Employee training
- Supplier negotiation
- Quality control
Certification
- LTT Group, 2024, Certificate IV in Laboratory Techniques
- Mater Education, 2015, Certificate III in Pathology (Specimen Collection)
- Brisbane North Institute of TAFE, 2012, Certificate III in Business Administrations
- Caboolture State High School, 2010, Senior Certificate Obtained, Certificate II in Workplace Practices
References
- Harry Barden, (07) 3883 7815, Laboratory Manager, RDH
- Christine Crowley, (07) 3139 5357, CSR Manager, TPCH
Contact
0404 669 958, Raquel.A.Roberts@hotmail.com, 25 Broadwater Road, Morayfield, QLD, 4506
Timeline
Operational Supervisor
Redcliffe Hospital
05.2023 - Current
Clinical Assistant
The Prince Charles Hospital
01.2018 - 01.2023
Clinical Assistant
Caboolture Hospital
01.2016 - 01.2018
Retail Assistant
Pillow Talk Morayfield
01.2013 - 01.2017
Apprentice
E.P.Teaze Hairdressers
01.2009 - 01.2011
Certificate IV - Laboratory Techniques
LTT Group
Certificate III - Pathology (Specimen Collection)
Mater Education
Certificate III - Business Administrations
Brisbane North Institute of TAFE
Senior Certificate - Workplace Practices
Caboolture State High School
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