Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Raquel Jada Troncone

Summary


I am an enthusiastic Sales and Customer Service professional with expertise in communication and negotiating at Marco Polo Foods.

I am driven to provide superior quality customer service in all aspects of day to day work, as well as innovative in leveraging extensive knowledge of products and services and creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with co-workers at all levels.


I am proactive and goal-oriented with excellent time management and problem solving skills, known for reliability and adaptability to learn and grow.

Overview

8
8
years of professional experience

Work History

Sales Representative

Marco Polo Foods
01.2023 - Current
  • Assisted customers with product inquiries and service-related questions.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Maintained knowledge of product features and benefits to support customer decisions.
  • Collaborated with team members to ensure optimal store presentation and organization.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Utilised social media platforms to engage with potential customers and build brand awareness.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Contributed to achieving daily sales goals through active customer engagement.
  • Adapted quickly to changing priorities and customer needs in a dynamic retail environment.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Provided feedback from customers to product development team, influencing future product enhancements.

Boost Juice Team Leader

Boost Juice
02.2018 - 04.2020
  • Led team in achieving operational goals, enhancing workflow efficiency and productivity.
  • Worked effectively in fast-paced environments.
  • Mentored junior team members, fostering skill development and promoting a collaborative environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organised and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Education

No Degree - High School

St Mary's College, SA
Adelaide, SA
11-2022

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Cold calling
  • Product merchandising
  • Social media marketing
  • Relationship management
  • Attention to detail
  • Product knowledge
  • Team leadership

Interests

On my off days I enjoy spending time with Family and Friends As well as my dog and two cats I also enjoy learning new cooking techniques and expanding my culinary skills

Timeline

Sales Representative

Marco Polo Foods
01.2023 - Current

Boost Juice Team Leader

Boost Juice
02.2018 - 04.2020

No Degree - High School

St Mary's College, SA

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Raquel Jada Troncone