Raquelle Surprenant
West Gladstone
Summary
I have worked mostly in the food industry with some experience in sales; But I am seeking opportunities to expand my expertise and develop a broader range of skills in reception / administration. Possess strong computer literacy skills and can navigate various applications/software. I am passionate about the healthcare field and helping others in any way I can. Bringing not only tech-savviness but also a high level of empathy and emotional intelligence to work.
Overview
7
7
years of professional experience
Work History
Dog Groomer
Charms Canine Cottage
08.2023 - 11.2023
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Clipped nails
- Some hair cutting / trimming
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Watched over and played with dogs apart of the day care program
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Sales Associate
Simatech vapour shop
11.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Customer Service
Dairy Queen
08.2017 - 08.2019
- Gained and maintained department product knowledge to facilitate customer service.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Made different desserts and served with care to customers in a fast and efficient manner.
- Cooked in the kitchen handling different foods and working with a flame grill as well as industrial deep fryer.
- Accomidated to food allergies when needed
- Properly maintained and operated cash register and POS system to swiftly process payments.
Busser
Shanghai City Restaurant
12.2016 - 07.2017
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Barista
Code Brew
06.2016 - 10.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
Bachelors of Arts - psychology
University of Waterloo
Canada04.2020
High School Diploma -
Wellington Secondary School
Canada06.2018
Skills
- Interpersonal Sensitivity
- Customer Engagement
- Proficient in Computer Applications
- Effective Communication
- Video Editing
- Animal Handling Proficiency
Accomplishments
Employee of the month at Dairy Queen.
Languages
English
Hobbies and Interests
- Streaming
- Editing
- Digital Art
Awards
- Employee of the month, Dairy Queen
- Food Safety Certificate, 06/01/17
Timeline
Dog Groomer
Charms Canine Cottage
08.2023 - 11.2023
Sales Associate
Simatech vapour shop
11.2020 - 06.2021
Customer Service
Dairy Queen
08.2017 - 08.2019
Busser
Shanghai City Restaurant
12.2016 - 07.2017
Barista
Code Brew
06.2016 - 10.2016
High School Diploma -
Wellington Secondary School
Bachelors of Arts - psychology
University of Waterloo
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