Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Awards
Timeline
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Raquelle Surprenant

West Gladstone

Summary

I have worked mostly in the food industry with some experience in sales; But I am seeking opportunities to expand my expertise and develop a broader range of skills in reception / administration. Possess strong computer literacy skills and can navigate various applications/software. I am passionate about the healthcare field and helping others in any way I can. Bringing not only tech-savviness but also a high level of empathy and emotional intelligence to work.

Overview

7
7
years of professional experience

Work History

Dog Groomer

Charms Canine Cottage
08.2023 - 11.2023
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Clipped nails
  • Some hair cutting / trimming
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Watched over and played with dogs apart of the day care program
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.

Sales Associate

Simatech vapour shop
11.2020 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Customer Service

Dairy Queen
08.2017 - 08.2019
  • Gained and maintained department product knowledge to facilitate customer service.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Made different desserts and served with care to customers in a fast and efficient manner.
  • Cooked in the kitchen handling different foods and working with a flame grill as well as industrial deep fryer.
  • Accomidated to food allergies when needed
  • Properly maintained and operated cash register and POS system to swiftly process payments.

Busser

Shanghai City Restaurant
12.2016 - 07.2017
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.

Barista

Code Brew
06.2016 - 10.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Education

Bachelors of Arts - psychology

University of Waterloo
Canada
04.2020

High School Diploma -

Wellington Secondary School
Canada
06.2018

Skills

  • Interpersonal Sensitivity
  • Customer Engagement
  • Proficient in Computer Applications
  • Effective Communication
  • Video Editing
  • Animal Handling Proficiency

Accomplishments

Employee of the month at Dairy Queen.

Languages

English

Hobbies and Interests

  • Streaming
  • Editing
  • Digital Art

Awards

  • Employee of the month, Dairy Queen
  • Food Safety Certificate, 06/01/17

Timeline

Dog Groomer

Charms Canine Cottage
08.2023 - 11.2023

Sales Associate

Simatech vapour shop
11.2020 - 06.2021

Customer Service

Dairy Queen
08.2017 - 08.2019

Busser

Shanghai City Restaurant
12.2016 - 07.2017

Barista

Code Brew
06.2016 - 10.2016

High School Diploma -

Wellington Secondary School

Bachelors of Arts - psychology

University of Waterloo
Raquelle Surprenant