Rasa Dasa
Brisbane,QLD
Summary
Passionate about delivering meaningful customer experiences, I bring a diverse background that combines resilience, adaptability, and a genuine drive to help people. My professional journey includes impactful roles in financial and health insurance sales within fast-paced call center environments, where I developed strong communication, problem-solving, and relationship-building skills. These roles were balanced alongside my personal pursuit of excellence in mixed martial arts—earning a black belt and competing in 15 fights—demonstrating my discipline, dedication, and mental toughness. I’m a charismatic, people-focused professional with a strong work ethic, rapid adaptability, and a natural ability to connect with others. Now, I’m ready to thrive in the customer service industry, elevate client experiences, and grow into a leadership role that makes every interaction count.
Overview
10
10
years of professional experience
Work History
Sales and Service Representative
Compare The Market
Brisbane, QLD
07.2024 - 03.2025
- Assisted customers in selecting suitable health insurance policies by understanding their individual needs, and providing tailored recommendations.
- Delivered exceptional customer service by building strong relationships, and ensuring ongoing support throughout the customer journey.
- Maintained up-to-date knowledge of health insurance products and regulatory requirements to offer accurate and compliant advice.
- Resolved inquiries efficiently and effectively, contributing to customer satisfaction and retention.
- Collaborated with team members to achieve sales targets and uphold service standards in a fast-paced environment.
Client Manager
Just Sort My Super
Brisbane, QLD
07.2023 - 06.2024
- Promoted financial advisers for super as a Client Manager at Just Sort My Super.
- Demonstrated strong sales ambition through effective communication.
- Engaged potential clients over the phone, showcasing and tailoring financial adviser services.
- Built rapport with diverse customers, boosting their confidence in engaging with advisers.
Security Supervisor
ANSIC
Brisbane , QLD
04.2018 - Current
- Progressed from Security Guard to Security Supervisor, demonstrating strong leadership, reliability, and commitment to safety and service.
- Ensured a safe and welcoming environment for customers and staff through professional greetings, vigilance, and proactive security measures.
- De-escalated conflicts using effective communication and conflict resolution techniques, consistently maintaining a calm, controlled atmosphere.
- Led a team of security personnel, resolving internal conflicts, coordinating schedules, and promoting teamwork to ensure smooth operations.
- Maintained high standards of customer service by fostering positive interactions, building rapport with clients, and consistently exceeding service expectations.
- Collaborated with management to implement and improve security protocols, contributing to a secure, customer-friendly environment.
MMA Instructor
TMG MMA
Brisbane, QLD
02.2015 - 06.2022
- Instructed and managed day-to-day MMA classes at TMG MMA, showcasing expertise in martial arts techniques.
- Handled timetabling to ensure seamless class scheduling for various skill levels.
- Conducted comprehensive safety inductions, prioritizing student well-being and maintaining a secure training environment.
- Engaged in sales activities, effectively promoting TMG MMA programs and contributing to increased enrollment.
Warehouse Manager
Sports Supplements Direct
Brisbane, QLD
10.2015 - 04.2018
- Spearheaded sales, order, and delivery management operations as the Warehouse Manager at Sports Supplements Direct, ensuring timely and accurate processing of customer orders.
- Expertly managed inventory, implementing efficient tracking and supervision systems that optimized stock levels and minimized discrepancies.
- Leveraged strong organizational skills to oversee the complete order cycle, from procurement to delivery, while maintaining meticulous attention to detail.
- Championed team collaboration, promoting a positive work environment that facilitated effective communication and enhanced overall operational efficiency
Education
Certificate III in Investigatative Services
Australian Training Institute
Brisbane, QLD07-2020
Certificate III in Security Opertaions
Gold Coast Traning College
Gold Coast, QLD07-2017
High School Diploma -
Kenmore State High School
Brisbane, QLD11-2014
Certificate I in Business
Kenmore State High School
Brisbane, QLD11-2014
Skills
- Computer Skills
- Microsoft Office
- Teamwork
- Leadership Skills
- Effective Time Management
- Fast Learner
- Adaptability
- Ability to Work in a Team
- Customer Service
- Communication Skills
- Conflict Resolution
Timeline
Sales and Service Representative
Compare The Market
07.2024 - 03.2025
Client Manager
Just Sort My Super
07.2023 - 06.2024
Security Supervisor
ANSIC
04.2018 - Current
Warehouse Manager
Sports Supplements Direct
10.2015 - 04.2018
MMA Instructor
TMG MMA
02.2015 - 06.2022
Certificate III in Investigatative Services
Australian Training Institute
Certificate III in Security Opertaions
Gold Coast Traning College
High School Diploma -
Kenmore State High School
Certificate I in Business
Kenmore State High School