Rasadur Rahaman Fahad
Summary
Versatile professional with a strong background in both accounting and customer service, capable of managing financial records and delivering exceptional customer experiences. Proficient in financial reconciliation, budget preparation, and handling complex customer cases with empathy and efficiency. Holds a Bachelor's degree in Accounting and has demonstrated success in both financial and customer service roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Management Specialist
Employers Mutual Limited
10.2023 - 05.2024
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Facilitated timely transitions between care settings by coordinating with healthcare providers, families, and insurance companies.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Developed strong relationships with community organizations, expanding available resources for clients in need of additional support.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Supported colleagues through mentoring and sharing best practices, promoting a culture of continuous learning within the team.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavours to successful completion.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Provided ongoing education to clients and families about available resources, empowering them to make informed decisions about their care.
- Advocated for clients'' best interests during meetings with healthcare providers, ensuring they received necessary care and interventions.
- Facilitated communication between all parties involved in a case, ensuring a clear understanding of responsibilities and expectations.
- Monitored the effectiveness of case management plans and adjusted strategies as needed to maximize results.
- Kept up-to-date with industry trends and changes in regulations, adjusting case management strategies as needed to maintain optimal service delivery.
- Evaluated program effectiveness regularly to identify areas for improvement and implement evidence-based changes accordingly.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
Assistant Store Manager
Lowes Manhattan Pty Ltd
10.2022 - 10.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assistant Accountant
Prefeex
09.2021 - 08.2022
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Reviewed general ledger entries and assessed accuracy.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Analyzed and verified employee expense reports for accuracy.
- Processed payroll by validating work hours and attendance of employees.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
- Contributed to the annual budgeting process by providing accurate forecasts and analysis of expenses.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
- Monitored bank account activity regularly, identifying potential errors or fraudulent transactions for swift resolution.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Prepared accurate financial statements for management review, aiding in informed decision-making processes.
- Assisted in the implementation of new accounting software, leading to more efficient workflows and reduced manual input errors.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Managed fixed asset records, ensuring proper capitalization and depreciation calculations in accordance with company policy and tax regulations.
- Streamlined accounting processes for increased efficiency by implementing new software solutions.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Identified legal tax savings and recommended ways to improve profits.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
Assistant Store Manager
Steve Costi Seafoods
11.2016 - 12.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Contractor
StarTrack
07.2017 - 08.2017
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
Education
Bachelor's of Accounting - Accounting
Australian Institute of Higher Education
Sydney, NSW01.2021
Diploma of Business Administration - Business Administration and Management, General
Sydney Institute of Business And Technology (SIBT)
Sydney, NSW01.2016
Skills
Client Advocacy
Regulatory Compliance
Data Collection
Ethical Practice
Patient Communication
Policy Knowledge
Proficient in Xero and Myob
Client Needs Assessments
Written and verbal communication
Interviewing skills
Community Outreach
Service planning
Websites
Certification
- Certified Chef Training - 2014-2015
Timeline
Case Management Specialist
Employers Mutual Limited
10.2023 - 05.2024
Assistant Store Manager
Lowes Manhattan Pty Ltd
10.2022 - 10.2023
Assistant Accountant
Prefeex
09.2021 - 08.2022
Contractor
StarTrack
07.2017 - 08.2017
Assistant Store Manager
Steve Costi Seafoods
11.2016 - 12.2021
Bachelor's of Accounting - Accounting
Australian Institute of Higher Education
Diploma of Business Administration - Business Administration and Management, General
Sydney Institute of Business And Technology (SIBT)
- Certified Chef Training - 2014-2015
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