Summary
Overview
Work History
Education
Skills
Timeline
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RASANDEEP KAUR

Blacktown,Australia

Summary

Dynamic customer service professional with experience at BP Petrol Station, adept at resolving complaints and enhancing customer satisfaction. Skilled in food safety practices and effective communication, I thrive in fast-paced environments, consistently delivering exceptional service and fostering strong relationships with clients and coworkers alike. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

BP PETROL STATION
Sydney, NSW
09.2022 - 09.2024
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Answered customer inquiries via phone, email, and chat.
  • I was handling cafe service in busy periods as well very calmly. i always served coffee to my customers with smiling face.
  • Resolved customer complaints promptly and efficiently.
  • I was working over there as an all-rounder because I did most of the shifts alone during the evenings and nights.
  • Instead of that, I had some cleaning duties in store, like coffee machine cleaning, fryer, oven, and shelves.

server assistant

My college canteen
04.2022 - 08.2022
  • Company Overview: Indian restaurant
  • Handling all incoming customer queries and questions
  • Providing the appropriate service and information or referring clients to another department
  • Referring problematic issues that they cannot solve to management
  • Resolving customer complaints and issuing refunds as needed
  • Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
  • Providing quotations and checking product availability
  • Handling payment transactions
  • Indian restaurant

Kitchen Hand and Server

Amritsari Dhaba
Sydney, NSW
01.2022 - 03.2022
  • Company Overview: Indian restaurant
  • Welcome by greeting the customers
  • Help customers with complaints and questions
  • Give customers information about products and services, take orders, and process returns
  • By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
  • Billing and wave a warm good buy
  • Make a trustworthy relationship with the customers
  • Have a good understanding between the co- workers and discussing plans with them timely to increase the sales
  • Take some initiatives in planning for e.g. festivals off.
  • Indian restaurant
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Prepared garnishes to complement dishes on menu.

Education

Certificate IV in Kitchen Management - Cookery

Apex Institute of Education
Parramatta, NSW
03-2025

MASTER'S DEGREE - Cyber Security

Polytechnic Institute Australia
AUSTRALIA
03-2024

BACHELOR OF COMMERCE -

Guru Kashi University
INDIA
05.2016

SECONDARY LEVEL -

Punjab School Education Board
INDIA
05.2014

Skills

  • Good communication skills
  • Knowledge of computer
  • Multi-lingual
  • Cooking techniques
  • Food safety practices
  • Customer service
  • Strong teamwork
  • Phone etiquette
  • Punctuality and reliability
  • Problem-solving skills

Timeline

Customer Service Representative

BP PETROL STATION
09.2022 - 09.2024

server assistant

My college canteen
04.2022 - 08.2022

Kitchen Hand and Server

Amritsari Dhaba
01.2022 - 03.2022

Certificate IV in Kitchen Management - Cookery

Apex Institute of Education

MASTER'S DEGREE - Cyber Security

Polytechnic Institute Australia

BACHELOR OF COMMERCE -

Guru Kashi University

SECONDARY LEVEL -

Punjab School Education Board

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