Rasel Hossain
Melbourne,VIC
Summary
Proven Customer Service Manager at Nature Nest, adept in team leadership and problem resolution, enhancing customer satisfaction and loyalty. Excelled in cash handling and fostering teamwork, achieving a significant reduction in customer complaints. Demonstrated exceptional adaptability and communication, ensuring operational excellence and positive client experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Receptionist
Kazi Bakery
02.2023 - 11.2023
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Increased client retention by providing exceptional customer service during check-in and check-out processes.
- Maintained an organized filing system for confidential documents, ensuring easy access to important information when needed.
- Expedited invoice processing through careful review of billing details before submission to accounting department, reducing errors significantly.
Customer Service Manager
Nature Nest
06.2022 - 12.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Diploma Leading To Bachelor - Accounting And Business Management
Royal Melbourne Institute of Technology
Melbourne, VICSkills
- Teamwork adaptability
- Costumer services
- Cash handling
- Time management
- POS experience
- Good communication
- Knife skills
- Eventory management
- Working under pressure
- Organizing merchandise
- Cleanliness and hygiene standards
- Menu knowledge
- Attention to details
- Multitasking
- Restocking shelves
Certification
IELTS
Overall score 6
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Referance
Md Shakib Al Hasan(Senior Customer Service Representative)
Pack& Send,100 miller st,Preston
Phone:0449008604
Email:arnilalfa@gmail.com
Timeline
Assistant Receptionist
Kazi Bakery
02.2023 - 11.2023
Customer Service Manager
Nature Nest
06.2022 - 12.2022
Diploma Leading To Bachelor - Accounting And Business Management
Royal Melbourne Institute of Technology
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