Rasha Alfaham
Sydney,Australia
Summary
Experienced professional with strong leadership skills, industry experience, and expertise in customer service seeking a challenging and rewarding position. Committed to delivering exceptional customer experiences by exceeding expectations through effective communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Citrus Group (Call Centre)
02.2023 - 04.2025
- Provided high quality customer service in a fast paced call centre environment, handling a high volume of inbound calls.
- Resolved customer inquiries, complaints, and service issues efficiently while maintaining a professional approach.
- Accurately logged interactions and customer Feedback in CRM systems.
- Met or exceeded performance targets including call handling time, customer satisfaction, and resolution rates.
- Demonstrated strong communication, problem solving and time management skills in high pressure environment.
Customer Service Cashier
Lovisa
10.2024 - 01.2025
- Delivered excellent customer service in a fast paced retail environment, assisting customers, with product selection and inquiries.
- Operated POS systems efficiently, including processing sales, handling cash, and managing returns.
- Maintained store presentation by restocking shelves, organising displays and ensuring cleanliness and tidiness.
- Supported daily operations including opening/ closing procedures and inventory checks.
Customer Service Representative
Swissport (Airport)
05.2019 - 09.2022
- Delivered high quality customer service to airline passengers during check in, boarding and arrival process.
- Assisted with ticketing, baggage handling, seat allocations.
- Operated airline systems.
- Worked under high pressure in fast paced airport environment.
Support Worker
Youth work/ Ndis work
01.2022 - 01.2022
- Passionate and committed youth worker with change on experience supporting young people from diverse backgrounds.
- Knowledge in trauma informed practices.
- Developed case plans and goals with youth.
- Facilitated one on one mentoring group activities and life skills.
- Delivered direct support services to ndis participants including assistance with daily living, community access and skill development.
Education
High school diploma - undefined
East hills girls technology high school
Diploma - Counselling
Acap college
Skills
- Active listener
- Quick learner
- Great communication
- Cultural sensitivity
- Customer service
- Reliability and punctuality
Certification
- First aid certificate
- WWCC
- NDIS check
- Valid police check
- RSA
LANGUAGES
ARABIC
ENGLISH
Additional Information
RSA
NDIS screening check
Valid police check
Timeline
Customer Service Cashier
Lovisa
10.2024 - 01.2025
Customer Service Representative
Citrus Group (Call Centre)
02.2023 - 04.2025
Support Worker
Youth work/ Ndis work
01.2022 - 01.2022
Customer Service Representative
Swissport (Airport)
05.2019 - 09.2022
High school diploma - undefined
East hills girls technology high school
Diploma - Counselling
Acap college
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