Rasha AL Sarafi

Bachelor of Social Work with 10 years of experience in serving the community, resolving conflicts, and providing guidance for those in need. Skilled in family violence, intensive family support, and crisis intervention. Proficient in working with clients who have complex and co-occurring needs. Committed social worker dedicated to serving disadvantaged children, youth and adults, including homeless individuals, emancipated children, youth, and special-needs populations. Capable of leading, motivating, and training team members while effectively managing competing deadlines for both self and others. Demonstrates strong assessment and well-developed case management skills. Excellent communication abilities. Applies specialized knowledge in areas such as alcohol and other drugs, mental health, housing support, family counseling, and social and cultural issues. Adheres to the professional AASW Code of Ethics, ensuring impartial recording of information and respecting client privacy and confidentiality. Thrives under pressure, consistently meeting deadlines and making decisive actions. Works well within team settings, taking responsibility for individual contributions while actively collaborating with others through community involvement.

Improved client outcomes by developing and implementing tailored case management plans, leading to client satisfaction or self-sufficiency.

Successfully coordinated services across multiple agencies, ensuring that clients received comprehensive and timely support.

Managed a caseload of a large number of clients while maintaining a high standard of care and support.

Developed and maintained relationships with community organizations and service providers, enhancing the range of resources available to clients and improving the referral process.

Trained and mentored new staff and interns, fostering a collaborative and supportive team environment that improved team performance and client service delivery.

Advocated for clients’ needs by successfully navigating complex systems to secure housing, employment, or financial support, leading to improved client outcomes.

Received recognition for exceptional client care, with multiple clients achieving personal goals and overcoming barriers to success (e.g., housing stability, employment, or health improvement).

• Mental Health and Suicide Risk Assessment, 02/01/20 - 02/29/20
• Family and Domestic Violence Risk Assessment, 03/01/20 - 03/31/20
• Safe and Together Model, 02/01/21 - 02/28/21
• Alcohol and Other Drugs, 03/01/21 - 03/31/21
• Signs of Safety – Child Protection and Family Support, 04/01/21 - 04/30/21
• Protective Behaviors, 05/01/21 - 05/31/21
• When Child Protection are involved, 05/01/19 - 05/31/19
• Trauma Informed Training, 06/01/19
• The Multi Agency Risk Assessment and Management Framework (MARAM), 07/15/19
• Aboriginal and Torres Strait Islander Cultural Competence Training, 07/22/19
• Common Risk Assessment Framework (CRAF), 02/01/18 - 03/31/18
• Online Safety, Privacy and Security for Family Violence victims, 04/01/18
• Family Violence CALD Support Network, 05/01/18 - 05/31/18
• The Dark Side of the Rainbow; Outing LGBTI family violence, 11/01/18 - 02/28/19

• Evelyn Tui, Centrecare Inc., Executive Manager, WA, Perth, 08 9436 0600
• Tracey Smith, GMI, Team Leader, VIC, Melbourne, 0422020430
• Danita Walter, Starick Services Inc., Assistant Manager, WA, Perth, 08 9398 5080

Certificate III in Aged Care, Mt. Lawley TAFE, 05/01/05, 

Bachelor of Social Work, Curtin University, Bentley, WA, 01/01/11, 

Case Coordinator Level 5.2, Centrecare Inc., Midland, 11/01/20, Present, Provide in home service and support to families with complex issues, Writing progress reports, Advocacy and referrals to required services/workshops, Support and transport, 

Case Worker Level 4.1, Wungening Aboriginal Corporation, 11/01/19, 11/01/20, Assist and support families in improving parenting skills, Provide direct support, advocacy and referrals, Ensure all required documentation is maintained, 

Family Violence Case Manager (Permanent Part Time), Georgina Martina Inc., Victoria, 02/01/18, 10/01/19, Working with family violence victims, Outreach to client’s home or community locations, Support and advocacy with legal services, 

Women’s Advocate (Relief), Starick Services and Mary Smith, 11/01/15, 08/01/17, Assisted women, young people and children experiencing abuse, Supported, advocated and provided resources, 

Women’s Advocate (Permanent Part Time), Starick Services and Mary Smith, 08/01/13, 04/01/15, Worked alongside women and children to support them, Linking women and children to relevant services, 

Child Protection Worker – University Placement, Department for Child Protection – Joondalup, 02/01/10, 06/01/10, Observing and interviewing clients, Understand child protection policies, 

Community and Cultural Support Volunteer, 01/01/06, 12/31/09, Assisting refugees and newcomers to settle in Australia, 

Women’s Health Centre – University Placement, Women’s Health Centre - Northbridge, 02/01/05, 07/01/05, Involved in educating women about drugs and health issues