Rasha Tavsanli
Lynbrook,,VIC
Summary
Driven by innovation and a results-focused mindset, I leveraged my customer relationship building and Microsoft Office expertise at WISE Employment to enhance partner relations and drive business growth. My strategic approach to problem-solving and commitment to mentoring have consistently improved team performance and client satisfaction, achieving notable increases in loyalty and repeat business.
Overview
13
13
years of professional experience
Work History
Industry Employment Partner
WISE Employment
08.2021 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Developed and implemented strategies to enhance partner relations.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Employer Liaison Officer
WISE Employment
07.2017 - 06.2021
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Provided guidance to new employees during onboarding process, expediting their integration into the organization.
- Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
- Managed conflict resolution, ensuring positive outcomes for all parties involved in disputes or disagreements.
- Contributed positively to company culture by actively participating in employee engagement initiatives.
Retail Sales Manager
TeleChoice
03.2011 - 04.2017
- Managed conflict resolution, ensuring positive outcomes for all parties involved in disputes or disagreements.
- Contributed positively to company culture by actively participating in employee engagement initiative.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Maintained clean and organized storefront at all times by enforcing strict housekeeping standards across entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for entire team.
- Implemented targeted marketing campaigns that drove traffic into store,
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
No Degree - Completed VCE Year 12
Lyndale Secondary College
Dandenong North, VIC11.1994
Skills
- Customer Relationship Building
- Innovation mindset
- Mentoring and Coaching
- Recruitment and hiring
- Customer Service
- Critical Thinking
- Active Listening
- Team Development
- Customer Relationship Management (CRM)
- Computer Proficiency
- Account Management
Languages
Arabic
Professional Working
Timeline
Industry Employment Partner
WISE Employment
08.2021 - Current
Employer Liaison Officer
WISE Employment
07.2017 - 06.2021
Retail Sales Manager
TeleChoice
03.2011 - 04.2017
No Degree - Completed VCE Year 12
Lyndale Secondary College
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