Senuri Rodrigo
Glenorchy,TAS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ceylon Supermarket
07.2022 - 03.2024
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Answered customer telephone calls.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
Packer
The Orchards At Montague
11.2020 - 05.2022
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
- Complied with safety, health, and environmental regulations as prescribed by law.
Property Maintenance Worker
Springhill Shopping Centre
05.2021 - 10.2021
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
Cashier
Palassa Srilankan Grocery
01.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Receptionist
Tamarind8
12.2019 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Certificate - Food Handler
Express Online Training
04-2024
Certificate - BARISTA Coffee Making
RGIT Australia International College
Melbourne, VIC01-2020
Diploma - Information Technology
ESOFT
Sri Lanka11.2019
Graduate Diploma - Pre-School Teachers Training
Lalithathulathmudali Vocational Training Centre
Sri Lanka02.2018
High School Diploma -
St. Johns Girls' School
12.2016
Skills
- Staff Training
- Freight Operations
- Customer Relations
- Order Fulfillment
- Stocking and Replenishing
- Customer service
- Active listening
- Critical thinking
- Product packaging
- Warehouse safety
Certification
GCE A\L Examination-2015
Accounts S
Economics S
English S
GCE O\L Examination-2012
Sinhala Language & Literature B
English B
Mathematics C
History C
Science C
Buddhism A
Business & Accounting S
Information Technology C
Timeline
Customer Service Representative
Ceylon Supermarket
07.2022 - 03.2024
Property Maintenance Worker
Springhill Shopping Centre
05.2021 - 10.2021
Cashier
Palassa Srilankan Grocery
01.2021 - 05.2021
Packer
The Orchards At Montague
11.2020 - 05.2022
Receptionist
Tamarind8
12.2019 - 09.2020
High School Diploma -
St. Johns Girls' School
GCE A\L Examination-2015
Accounts S
Economics S
English S
GCE O\L Examination-2012
Sinhala Language & Literature B
English B
Mathematics C
History C
Science C
Buddhism A
Business & Accounting S
Information Technology C
Certificate - Food Handler
Express Online Training
Certificate - BARISTA Coffee Making
RGIT Australia International College
Diploma - Information Technology
ESOFT
Graduate Diploma - Pre-School Teachers Training
Lalithathulathmudali Vocational Training Centre
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