Rasheen Peiris

* Import/Export Operations & Compliance:
1. Documentation Management: Preparing, reviewing, and organising all import and export documents, including invoices, packing lists, bills of lading, customs declarations, and certificates of origin. Ensuring accuracy and compliance with regulations.
2. Identifying opportunities to minimize import and export costs.
3. Monitoring inventory levels, coordinating with the internal team to ensure an efficient supply chain, and managing stock to meet customer demands.

* General Office Administration:
1. Office Operations: Overseeing the daily administrative functions of the office, ensuring a smooth and organized work environment.
2. Record Keeping: Maintaining comprehensive and accurate records of all business transactions, shipping documents, licenses, and compliance documentation for audit purposes.
3. Supplier and Vendor Management: Developing and maintaining relationships with various suppliers and service providers (e.g., couriers, IT support) and negotiating contracts.
4. Communication: Handling incoming and outgoing communications (emails, calls, correspondence) and acting as a liaison between internal departments and external stakeholders.
5. Data Management: Maintaining and updating company databases and records.

* Financial Support (basic):
1. Basic Bookkeeping: Assisting with basic financial tasks such as tracking expenses, processing invoices, and coordinating with the finance department (if separate).
2. Budget Support: Contributing to or managing administrative budgets for office supplies, shipping costs, etc

* Human Resources Support (basic):
1. Onboarding/Offboarding: Assisting with basic HR tasks like new employee onboarding or offboarding procedures (e.g., preparing documents, setting up workstations).
2. Employee Records: Maintaining basic employee records.

* Process Improvement & Reporting:
1. onboarding or offboarding procedure preparing documents, setting up workstations).
2. Employee Records: Maintaining basic employee records.
3. Process Development: Developing and implementing administrative systems and procedures to enhance efficiency and streamline workflows.
4. Problem-Solving: Proactively identifying and resolving administrative, logistical, or compliance issues.

*Sales Key Jobs:
1. Customer Relationship Management:
2. Being the primary point of contact for existing customers, addressing inquiries, and providing excellent customer service.
3. Building and maintaining strong relationships with key clients.
4. Handling customer complaints or issues and coordinating with relevant parties for resolution.
5. Preparing sales quotes, proposals, and presentations.
6. Assisting with sales forecasting and reporting on sales performance.
7. Maintaining customer databases and sales records.
8. Identifying potential new customers and market opportunities.
9. Conducting market research to understand trends, competition, and pricing.
10. Potentially cold calling or engaging in initial outreach to generate leads.
11. Assisting in developing and executing sales strategies to meet targets.
12. Product Knowledge:
13. Having in-depth knowledge of the imported products to effectively answer customer questions and provide solutions.
14. Staying updated on product features, benefits, and any new additions.

* Office Operations & Efficiency: Overseeing daily administrative functions, ensuring smooth workflow, managing office supplies and equipment, and implementing efficient office procedures.
* HR Support (Basic): Assisting with recruitment (e.g., scheduling interviews, basic onboarding), maintaining employee records, managing leave requests, and acting as a liaison for basic HR inquiries.
* Financial Administration (Basic): Managing petty cash, processing invoices, liaising with accounts for payroll and expense tracking, and basic budget monitoring.
* Raw Materials Purchasing: Identifying and sourcing raw materials (e.g., polythene granules and paints for print), negotiating with suppliers, placing orders, and managing inventory levels to ensure continuous production.
* Machine Maintenance Oversight: Coordinating and scheduling regular maintenance for manufacturing machinery, liaising with technicians or external service providers, and ensuring minimal downtime.
* Communication & Coordination: Acting as a central point of contact for internal and external communications, coordinating meetings and appointments, and managing company correspondence.
* Record Keeping & Documentation: Maintaining accurate company records, filing systems (physical and digital), and ensuring compliance with relevant regulations.
* Facilities Management (Basic): Overseeing general office maintenance, cleanliness, and ensuring a safe working environment.
* Support to Management: Providing administrative support to senior management, including preparing reports, presentations, and managing calendars.

* Office Operations & Efficiency: Overseeing daily administrative functions, ensuring smooth workflow, managing office supplies and equipment, and implementing efficient office procedures.
* HR Support (Basic): Assisting with recruitment (e.g., scheduling interviews, basic onboarding), maintaining employee records, managing leave requests, and acting as a liaison for basic HR inquiries.
* Financial Administration (Basic): Managing petty cash, processing invoices, liaising with accounts for payroll and expense tracking, and basic budget monitoring.
* Raw Materials Purchasing: Identifying and sourcing raw materials (e.g., polythene granules), negotiating with suppliers, placing orders, and managing inventory levels to ensure continuous production.
* Machine Maintenance Oversight: Coordinating and scheduling regular maintenance for manufacturing machinery, liaising with technicians or external service providers, and ensuring minimal downtime.
* Communication & Coordination: Acting as a central point of contact for internal and external communications, coordinating meetings and appointments, and managing company correspondence.
* Record Keeping & Documentation: Maintaining accurate company records, filing systems (physical and digital), and ensuring compliance with relevant regulations.
* Facilities Management (Basic): Overseeing general office maintenance, cleanliness, and ensuring a safe working environment.

Manager with hands-on experience in driving sales performance, managing financial operations, and overseeing comprehensive branch administration within a multi-billion rupee company. Successfully contributing to the strategic growth and operational excellence of a leading Samsung product distributor in the Sri Lankan market.
Key Responsibilities:
* Sales Performance & Strategy:
* Actively participated in developing and executing sales strategies to achieve ambitious targets for a diverse range of Samsung products (e.g., mobile phones, electronics, home appliances).
* Supported branch managers in implementing sales initiatives, promotional campaigns, and customer engagement programs to maximize market share.
* Hire Purchase & Financial Management:
* Assisted in the end-to-end process of hire purchase agreements, ensuring compliance with company policies and local regulations.
* Collaborated with branch teams to manage credit assessments, payment schedules, and customer relationship management for hire purchase clients.
* Debt Collection & Recovery:
* Gained practical experience in debt recovery strategies, engaging with customers to facilitate timely payments and minimize outstanding dues.
* Contributed to the development and implementation of effective follow-up procedures for delinquent accounts.
* Branch Administration & Operations Oversight:
* Supported the oversight of daily branch operations, ensuring adherence to company standards, policies, and procedures across multiple locations.
* Assisted in optimizing operational efficiency, including inventory management, stock control, and logistics for Samsung product distribution.
* Accounts & Financial Reconciliation:
* Collaborated with branch accounting teams on daily financial reconciliation, cash management, and reporting.
* Gained exposure to managing branch budgets, tracking expenses, and ensuring financial accuracy.
* Team Support & Development:
* Provided administrative and operational support to branch management and sales teams.
* Contributed to training initiatives for new hires and ongoing development for existing staff, fostering a high-performance culture.
* Market Analysis & Reporting:
* Assisted in monitoring market trends, competitor activities, and customer feedback to identify opportunities for growth.