Rashela Faulkner
Perth,WA
Summary
Resourceful Venue Manager known for maintaining high productivity and efficiently completing tasks. Skilled in event coordination, staff management, and customer service, ensuring smooth operation of events from inception to completion. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to meet client needs and exceed expectations.
Overview
9
9
years of professional experience
Work History
Fleet Manager
Party boat charters
Perth , WA
12.2015 - Current
- Assessed fuel usage and developed strategies to reduce costs and improve efficiency.
- Prepared reports outlining revenue earned from events held at the venue.
- Coordinated with vendors to ensure availability of necessary equipment and supplies for events.
- Organized and maintained event calendar, including scheduling of staff and resources.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Provided training sessions for staff members on topics such as customer service techniques or safety protocols.
- Maintained records of all bookings, payments received and services provided during events.
- Assisted in hiring new personnel when required to meet staffing demands.
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
- Implemented strategies designed to increase efficiency while reducing costs associated with hosting an event.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Established service standards while monitoring performance against those standards in order to maximize customer experience.
- Planned special occasions such as weddings or conferences by determining details such as catering needs and decorations.
- Scheduled maintenance activities for the facility to maintain its condition and appearance.
- Monitored inventory levels of items needed for events such as linens, glassware and table settings.
- Developed relationships with clients to ensure satisfaction and repeat business.
- Negotiated with clients and vendors regarding venue hire packages and pricing options.
- Noted all changes and requests for events and determined feasibility.
- Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
- Enforced safety measures and procedures, which reduced accidents, and mishaps in one year.
- Supervised grounds people, event staff and maintenance personnel to promote best practices and build productive teams.
- Coordinated sound equipment, furniture and material rentals for venue events.
- Reviewed and inspected all areas of facility and checked supply levels for quick restocking to maintain appearance and functionality.
- Oversaw events hosted for people and assisted with crowd control.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Completed Year 12 -
Clarkson Community High
Western Australia 09-2005
Skills
- Fuel management
- Event scheduling
- Regulatory compliance
- Data analysis
- Team leadership
- Customer service
- Employee training
- Inventory management
- Performance monitoring
- Conflict resolution
- Load assignment coordination
- Operational efficiency
- License management
- Effective communication
- Government regulations
- Fleet management
- Expense tracking
- Delivery schedule oversight
- Fleet scheduling
- Employee management
- Fleet optimization
- Inventory control
- Operations and logistics
- Training and education
- Safety monitoring
- Preventive Maintenance
- Communication
- Self motivation
- Team building
Timeline
Fleet Manager
Party boat charters
12.2015 - Current
Completed Year 12 -
Clarkson Community High