Rashi Rashi
Brighton,Australia
Summary
Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Assistant Retail Store Manager
BNE @News (brisbane Airport)
Brisbane, QLD
05.2022 - Current
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Assisted in budget planning, expense tracking, and financial reporting to optimize store performance.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Medical receptionist
Sunny Family Medical practices
11.2021 - 03.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
customer service
shark's event centre
12.2019 - 11.2021
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Provided exemplary customer service to guests.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings Number%.
- Directed cleaning, restocking, and customer service activities.
- Greeted customers and provided outstanding customer service.
- Operated register to provide great customer service.
- Assisted with facility scheduling and customer service.
- Delivered excellent internal and external customer service.
Education
Bachelor of Agribusiness - Agriculture Business
Leader's Institute
Brisbane, QLD04.2024
Senior secondary certificate -
RN Public School
India 03.2017
Skills
- Computing - Competent using Microsoft Office word, powerpoint and Excel
- Teamwork - Strong ability to work as part of a team, gained through my colleagues at workplace
- Activities - Participation in Badminton and Athletics
- Time Management
- Ability to work under pressure
- Excellent interpersonal and customer service skills
- Passionate, Focused, Honest, Hardworking
- Product Knowledge Expertise
- Staff Training and Development
- Promotional planning
- Goal Setting and Achievement
- Cash handling proficiency
- Store operations management
- Staff Development
- Employee Scheduling
- Customer Engagement
- Store operations
- Retail Operations
- Merchandise Display
- Customer Service
- Team Leadership
- Decision-Making
- KPI Tracking
Availability
7 days
References
- Mr. vivian lobo, Director of leader's institute, Brisbane, Qld, 0426274014, info@leaders.edu.au
- Jane, supervisor at sharks, 0450674955
- Paul Rodger's, Area manager at Bne news and travels, +61 414 028 537, paul.rodgers@lagarderawpl.com.au
Hobbies and Interests
Members of the leader's institute student Association
Timeline
Assistant Retail Store Manager
BNE @News (brisbane Airport)
05.2022 - Current
Medical receptionist
Sunny Family Medical practices
11.2021 - 03.2022
customer service
shark's event centre
12.2019 - 11.2021
Bachelor of Agribusiness - Agriculture Business
Leader's Institute
Senior secondary certificate -
RN Public School